Senior Program Manager

If you're seeking a sense of community and the ability for growth, look no further. Since 1982, we have been 100% dedicated to our people. Our approach permits greater ownership for individuals and welcomes input into decisions for a thriving workplace and happy employees. Our people are the core reason for AIS' success. As an employee owned company, we are looking for individuals that are passionate about finding innovative solutions, and excited about emerging technologies and capabilities.

Introduction

As a Senior Program Manager, you will lead high-visibility, transformative projects for a global client, leveraging Agile methodologies. You will collaborate with cross-functional teams to redefine customer engagement, optimize operations, and enable innovative business models. Your leadership and expertise in managing cross-functional teams will be essential in driving operational excellence, meeting program objectives, and aligning with business goals.

What You'll Be Doing

• Act as a central collaboration point between functional leaders, delivery teams, and PMO to ensure successful program alignment and execution.

• Build and foster strong relationships with clients, delivery teams, and Account Executives to promote trust and engagement.

• Lead project planning and execution, tracking deliverables, managing risks, and ensuring client satisfaction.

• Oversee a portfolio of programs, prioritizing initiatives and ensuring readiness for successful implementation.

• Drive program performance, aligning deliverables with business case success metrics and reporting outcomes to stakeholders.

• Proactively assess, monitor and address change impact on business operations, clients and employees.

• Mentor delivery teams to meet contractual obligations, maintain high performance, and achieve goals on time and within budget.

• Maintain situational awareness of day-to-day activities on the ground, serving as the first escalation point for the client and identify opportunities for continuous improvement of delivery services.

• Manage escalations, resolve delivery challenges, and identify opportunities for continuous improvement in services and processes.

• Contribute to PMO initiatives by enhancing program management capabilities and maintaining reporting excellence.

• Support bid and proposal activities, ensuring compliance with performance and contractual standards.

Key Skills for Success:

* Leadership and Influence: Proven ability to inspire and guide cross-functional teams, aligning diverse stakeholders toward a common vision.

* Strategic Thinking: Expertise in defining program roadmaps, prioritizing initiatives, and aligning them with organizational goals.

* Problem-Solving: Exceptional skills in identifying, analyzing, and mitigating risks while addressing complex challenges.

* Communication: Strong verbal and written communication skills to convey complex ideas effectively to technical and non-technical audiences.

* Client Relationship Management: Ability to build and sustain trusted relationships with clients, exceeding expectations and uncovering new opportunities.

* Time and Budget Management: Expertise in creating, managing, and adhering to timelines and budgets while delivering high-quality outcomes.

* Agile Methodologies: Proficiency in Agile frameworks, including backlog management, iterative development, and facilitation of Agile ceremonies.

* Adaptability: Resilience and flexibility to manage shifting priorities in a dynamic environment.

Required Qualifications:

* 11+ years of experience in program management, strategy development, or operational leadership, with a proven track record of managing complex, cross-functional initiatives.

* Expertise in managing application development projects, preferably on the Microsoft platform.

* Experience in contract management, including estimations, scheduling, budgeting, and issue resolution.

* Proven experience with managing contracts: estimations, scheduling, budgeting, profitability, issue resolution, and authoring proposals/statements of work.

* Demonstrated ability to mentor and grow delivery staff capabilities while meeting or exceeding client expectations.

* Skilled in mitigating risks, resolving challenges, and driving successful program outcomes.

* Proficient in spend plan creation and management aligned with project timelines and budgets.

Preferred Skills:

* Project Management Certification (e.g., PMP, Scrum Master).

* Strong background in Agile methodologies and practices.

* Experience with cloud-native services and modernization projects.

This role is perfect for a driven and results-oriented Senior Program Manager who thrives on tackling complex challenges, fostering collaboration, and delivering impactful outcomes.

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. Employment decisions are based solely on qualifications, merit, and business need.