Premier Support Analyst

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service.

Duties and Responsibilities:

• Using excel daily, data entry and data analysis
• Pulling and reading Customer Service Records (CSRs)
• Extracting phone numbers from carrier invoices, as well as inventories from CSRs
• Opening orders for various products, as well as tickets, including disconnects, feature change, DL listing, etc.
• Assisting with updating customer accounts within various systems as needed
• Communicating directly with supervisor, teammates, account managers, and other depts. (as applicable) concerning project matters
• Various call-based projects, including surveying customers/contacts
• Communicating directly with carriers, account managers and collaborating teams concerning maintenance of services
• Participating in calls/meetings with internal teammates and carriers
• Using various internals systems to update project spreadsheets

Required Qualifications:

• Bachelor's Degree

Preferred Qualifications:

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

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