Coordinator, Student Assistance (Multiple Positions)

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Insert Duties and Responsibilities:

• Assist students who face complex issues and crises that could affect their ability to remain successful
  
• Connect students with critical resources and networks; educates on relevant policies and procedures and administrative options; makes appropriate referrals
  
• Address students' personal, housing, financial and/or academic needs due to a crisis (e.g. medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.)
  
• Serve on the UA Behavior Intervention Team (BIT)
  
• Respond to daily case management functions including but not limited to student emergencies; student referrals and walk-in requests, and faculty/staff and administrative consults.
  
• Manage caseload through electronic Symplicity's Advocate system and communication (written and verbal) with campus partners regarding people of concern.
  
• Serves as a resource for students requiring assistance with navigating various university processes including but not limited to the following areas: general petition, grade appeals, retroactive withdrawal, and incompletes.
  
• Provide general guidance on university policies pertaining to students; explain relevant policies and procedures and discuss possible options
  
• Make appropriate referrals and assist student with various administrative options available on campus Initiate wellness checks on students when appropriate and determine follow-up needed.
  
• Address parent and other party inquiries
  
• Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to the student crisis
  
• Assist in the development and implementation of multi-media, presentations, and educational programs for faculty, staff and student outreach, regarding Dean of Students resources; health and safety protocol; and how to refer a student in need
  
• Represent the Dean of Students Office on university committees and at campus functions.
  
• Develop strategic goals for Student Assistance and BIT in conjunction with staff and students relevant to student needs.
  
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Understanding of the campus resources
• Demonstrated knowledge of student development and related federal and state legislation and regulations regarding student privacy
• Ability to effectively advise/counsel others
• Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff and students in sensitive and complex situations
• Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment.
• Strong administrative, time management and decision-making skills
• Demonstrated and effective communication skills
• Self-motivated, and the ability to work independently as well as part of a team
• Knowledge of complexities surrounding student transitions in a college setting
• Knowledge of factors that promote student success, retention and graduation
• Demonstrated organizational, analytical and writing skills
• Demonstrated commitment to the educational and emotional development of students
• Demonstrated interpersonal skills with the ability to remain neutral
• Demonstrated ability to promote self-responsibility and high ethical standards among students

• Bachelor's degree and 3 years of demonstrated experience working in an advocacy role.

• Master's degree preferred in social work, counseling, higher education, educational leadership, or related field
• Prior experience in successfully managing individual student crises
• Experience with providing support to individuals who are working through personal trauma or victimization.
• Experience in effectively managing highly confidential and sensitive matters
• Responsibility for case management or related experience
• Experience working with students in crisis
• Experience with the development and coordination of educational programs focused on college-age students