Triage Nurse- Oncology/Hematology (Full-Time, On-Site)

CMOH, a leader in independent, community oncology & hematology care, seeks an experienced, full-time triage nurse to care for patients who contact us via telephone or patient portal. Our practice currently has 8 physicians at three Delaware County locations: Broomall, Glen Mills, and starting on 1/6/25, Newtown Square.

We offer regular hours (within the 8am-6pm window), competitive pay, 8 paid holidays, and a comprehensive benefits package (health, dental, vision, 401k with employer match) as part of our affiliation with the US Oncology Network. We are seeking career-oriented, hard-working candidates who will uphold our standards of patient-centered care.

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week
Work Location: In person (Broomall office only, initially)

Key Responsibilities:

• Addresses patient calls, portal messages and emails in a timely manner.
• Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
• Manages a wide range of symptoms.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately.
• Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization. If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
• Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instructions and education to the patients via the telephone and other duties as assigned.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

• Graduate from an accredited program for professional nursing education, BSN preferred.
• RN state license and current registration with the State Board of Nursing in practicing state.
• Current Basic Life Support (BLS) certification.
• Must maintain continuing education requirements.
• Minimum 3-5 years nursing experience including at least one year in oncology preferred.
• Oncology certification preferred.

Working Conditions:

• Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment.
• Physical Requirements (Lifting, standing, etc.) - Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.