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Intake Specialist

Rogers Behavioral Health
vision insurance, tuition reimbursement, 401(k), retirement plan
United States, Wisconsin, Oconomowoc
34700 Valley Road (Show on map)
Dec 03, 2024
Positions Available:
Oconomowoc: Second Shift 3:00 pm - 11:30 pm

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job Responsibilities:

  • Welcome patients and caregivers, ensuring a positive and seamless admission process.
  • Collect, verify, and input medical, insurance, and demographic information with accuracy.
  • Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
  • Register patients and manage documents using the Cerner system.
  • Conduct safety checks and assist with belongings searches as needed.
  • Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
  • Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
  • Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
  • Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
  • Explain insurance coverage to patients and handle related inquiries.
  • Provide clear documentation and communicate cases requiring special attention.
  • Participate in on-call, weekend, and holiday coverage as scheduled

Other Requirements:

  • Professional demeanor and adherence to hospital policies.
  • Knowledge of Joint Commission standards and willingness to participate in training.
  • Commitment to the mission of Rogers Behavioral Health and patient care excellence.

Schedule:

  • On-call, weekends, and holidays as needed.
  • This role is ideal for someone with strong interpersonal skills, attention to detail, and a passion for mental health care.

Additional Job Description:

Education/Training Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Experience in mental health, insurance, or billing is a plus.
  • Strong organizational, communication, and computer skills (including word processing).
  • Oconomowoc Only: Valid driver's license preferred and must be granted insurable status by the Rogers insurance policy.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

https://rogersbhfoundation.org/

EOE/MFDV

Equal Employment Opportunity and Affirmative Action - Rogers Behavioral Health (rogersbh.org)

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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