Population Health Manager

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Population Health Manager to join our Population Health team. This position is full-time with benefits. This role will primarily work hybrid (days per week is dependent on the need related to projects, meetings and onsite events) Monday - Friday, day shift.

Purpose of this position: This role's primary function is to provide direction and leadership for population health tactics and programs which can expand operational capability to manage the health of populations.

The role will lead a portfolio of Population Health projects and supervise a team of Population Health staff. The Manager may also establish and manage population health infrastructure programs and services.

The Population Health Manager plays a key role on the Population Health team and helps set strategic direction for the department. This position reports to the Director of Population Health and partners closely with the Senior Medical Director, Population Health, along with other clinical and administrative leaders

RESPONSIBILITIES:

Population Health Project Execution:

• Develop and execute an annual work plan including goals, performance metrics and milestones for Population Health projects
• Partner with operations and clinical leadership to design and execute large-scale, multi-site projects that build foundational capabilities to manage the health of populations
• Partner closely with wide range of support stakeholders - IS&T, Quality, Performance Improvement - to plan and execute projects
• Employ a range of improvement methodologies to help advance goals
• Ensure evidence-based best practices, clinical guidelines, and data guide the project design and decision-making process
• Collaborate with HHS Epic partners to ensure supportive EMR tools, best practices, and reports are matched to care model change needs
• Create bi-directional communication and spaces for collaboration and co-creation with stakeholders
• Work in partnership with other strategic initiatives across the organization to align program goals and outcomes
• In partnership with clinic operations, lead care model or process changes into standard work protocols and performance expectations

Population Health Infrastructure:

• Leverage best practices in alignment with primary care and ambulatory principles such as team-based care
• Develop and manage population health infrastructure capabilities in partnership with ambulatory operations and other stakeholders
• Develop and track KPIs
• Hire and supervise staff as needed

Population Health Staff Supervision and Development

• Supervise and mentor team of population health staff
• Provide work direction and assignments to team members, supporting them to successful execution of their accountabilities
• Responsible for hiring, onboarding, and performance appraisals
• Manage and coordinate the activities of employee assignments
• Provide ongoing training and development
• Monitor key performance indicators
• Manage cost center budget(s)

Population Health Team Leadership

• Serve as key member of Population Health Leadership team
• Partner with other staff and leaders in Population Health team to align work and identify opportunities for synergy
• Lead department meetings as needed
• Participate in department strategic planning
  
• Represent Population Health in organizational level committees and workgroups

QUALIFICATIONS:

Minimum Qualifications:

• Master's degree in business or healthcare related field + Five (5) years of population health or managing other types of healthcare change initiatives

-OR-

• Knowledge of population health principles and techniques normally acquired through completion of a master's degree and deep experience + Ten (10) years of healthcare operations experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Licensed healthcare practitioner
• 10 years of progressive experience leading/driving healthcare change
• 5+ years of experience in Ambulatory Operations
• Experience in the Hennepin Healthcare system
• Experience implementing Population Health capabilities in a health system
• Experience designing and facilitating large-scale group design and stakeholder sessions
• Experience in process/performance improvement
• Change management certification (e.g., Prosci)

Knowledge/ Skills/ Abilities:

• Knowledge of Population Health and/or value-based care
• Ability to influence, manage, and/or lead in a fast-paced, multi-priority, and sometimes ambiguous environment
• Strong oral, written, presentation and facilitation skills
• Excellent planning, organization, and analysis skills
• Ability to utilize measurement acumen and results orientation
• Ability to establish credibility with all stakeholders
• Ability to work in a matrixed, multistakeholder and clinical environments
• Ability to effectively influence and manage organizational changes
• Ability to work independently
• Ability to identify improvement opportunities
  
• Ability to manage, prioritize, and complete multiple efforts on time
• Excellent program management skills (planning, business process, tracking, implementation, evaluation, and resource management)
• Excellent computer skills (e.g., MS Office, Visio, Power BI, statistics)
• Working knowledge of Epic
• Exhibits exceptional problem solving and critical thinking skills
• Ability to think innovatively, strategically, and operationally
• Ability to collaborate with leaders to define issues, targets, and strategy
• Role models company values, integrity, discipline, and professionalism
• Ability to foster a positive workplace culture and build inclusive workplace teams
• Ability to provide and receive constructive feedback
• Ability to motivate and inspire positive change

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both currAbility to identify improvement opportunitiesent and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.