Program Manager

Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Program Manager on the Business Integration team, you will use your extensive project management experience to help deliver initiatives to improve the customer and agent experience to reduce contact rate. You will have the opportunity to provide guidance and leadership regarding how we manage priorities across portfolios to reach our goals. You will be hands on with creating new tools to deliver and track progress and will work closely with cross-functional partners to ensure tool alignment.

WHAT OUR PROGRAM MANAGERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Ensure alignment between project objectives and technical/operational solutions.
• Lead meetings and working sessions with cross-functional stakeholder groups to drive collaboration and a positive outcome.
• Responsible for strategic development and implementation of assigned projects. Ensure completion of projects from original concept through final implementation.
• Developing program strategies that support business cases and various high-level project plans.
• Serving as a mentor to project manger and project leaders to educate and assist them with processes and improvements.
• Directing and reviewing plans and teamwork assignments, escalating resource needs, ensuring completion of quality reviews, and driving issue resolution.
• Partnering with leadership from the business community to identify and prioritize opportunities to achieve enterprise goals

You will work in a fast-paced, high-impact office environment. Your ability to thrive in this role includes working both collaboratively and independently with an acumen that demonstrates good judgement and careful discretion.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Project Management experience: 7+ years
• Education: Bachelor's degree in business administration or related field, or equivalent experience
• Abilities: Work independently with no supervision and guidance; communicate clearly both orally and in writing; define key performance indicators/metrics; effectively analyze and interpret data; document, prepare, and deliver data driven presentations; influence internal and external key stakeholders and build consensus; conduct risk assessments and develop mitigation plans; manage complex program and project budgets.

Preferred Qualifications

• Project Management certification or successful completion of a recognized project management curriculum

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Tools & Tech: Work with leading broadband network services and high-performing products on the forefront of the telecommunications industry
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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