Warranty Claims Lead

The Warranty Claims Lead will manage incoming warranty claims from initial request to resolution in an efficient, timely, cost-effective manner to assist consumers, customers, contractors, and the sales team with all warranty issues.

DUTIES AND RESPONSIBILITIES:

This position is responsible for developing, leading, and executing in the following areas:

• Receive phone calls and assist customers, homeowners, sales team, contractors and dealers with various window questions and warranty claims
• Initiate clarification calls to customers, as required, for assigned claims
• Maintain contact and claim information in CRM for all assigned claims
• Scheduling activities for Simonton specialists and sub-contractors (optimizing cost and efficiency)
• Host product standard and compliance discussions with customers and homeowners
• Monitor performance on all assigned claims and resolve utilizing most cost-effective solution available
• Manage all assigned claims in an effort to increase customer satisfaction and decrease lead times for completion
• Administer Service reimbursements on assigned claims
• Research to identify root cause, lead / participate in long-term solutions
• Participate in discussions with Operations, Quality, IT, and Sales to resolve issues
• Prepare communications to management
• Other duties as required

• 4-year degree in a business-related field or equivalent experience in a service role within a manufacturing environment
• Experience in Manufacturing Information Systems is desired
• Experience with CRM systems is desired

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.