Executive Director of Relationship Marketing

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Executive Director of Relationship Marketing will be responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end customers.

THE DAY-TO-DAY:

• Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)

• Assist in maintaining and developing property's customer base through meeting and interacting with customers

• Ensure customers from assigned regions are greeted upon stay, and provides personalized service throughout their stay to the satisfaction of the customer

• Process customers' reservations by using OPERA & PATRON management systems

• Attend special event functions when appropriate to promote marketing efforts and greet customers

• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

• Resolve customer disputes and complaints to the satisfaction of the customer and the company

• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent experience in casino marketing, VIP marketing services

• Five (5) year of customer service experience

THE IDEAL CANDIDATE:

• Two (2) years hotel operations, casino marketing, VIP services or table games

• Previous experience working in a similar resort setting

• Able to work in the fast pace environment

• Able to work as a team with co-workers

• Demonstrates excellent customer service and computer skills

• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

• Shows flexibility in working a variety of shifts

• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards

• Must be able to communicate effectively in English, in both written and oral forms

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11883

Are you ready to JOIN THE SHOW? Apply today!