Office Services Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

*This position requires a valid Drivers License.

Responsibilities:

• Standardize daily incoming and outgoing mail, shipping and receiving for chain of custody and notification to recipient to include international shipping.
• Utilize PDA's for communication, notification to recipient that package is available for pick up.
• Manage current racks for packages in alphabetical order for packages to be picked up and signed for.
• Respond to and manage incoming customer requests received via email or our ticketing system.
• Maintain cleanliness of workspace throughout shift.
• Maintain quality customer service by providing friendly and responsive processing of incoming and outgoing mail, packages and other shipments.
• Have good working knowledge of mail and computer basics.
• Readdresses undeliverable mail bearing incomplete or incorrect address.
• Examines outgoing mail for appearance and seals envelopes by machine.
• Operate postage machine to process mail.
• Ensure safety and security procedures are followed at all times.
• Enter activity data in logs, maintain records.
• Route Driving to perform package, mail pickup and delivery with a continuous route between three locations in SF.
• Make deliveries to buildings maintaining chain of custody.
• Completing other tasks as may be assigned by the Site Lead.
• Complete retails merchandise sales at the customer service window.
• Other duties as requested.

Qualifications:

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• Strong verbal and written communications skills.
• 6 months to 1-year experience in a mail room or experience at FedEx and/or UPS.
• Postage Meter, UPS, FedEx, DHL and USPS knowledge.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.

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