Communications Associate

Job Purpose

ICE (Intercontinental Exchange) is seeking a Communications Associate to support internal communications and engagement initiatives for our company's approximately 13,000 employees. Our workforce, located in 20+ countries globally, is fueling our company's rapid growth as a leader in the financial services and mortgage industries. Critically, the communications you will produce play an important role in helping our employees understand our mission, values, strategy and goals so they can keep moving us forward.

Reporting to the head of internal communications, you'll join a dedicated team that strives to inform, engage and support employees at all levels of the organization. This role requires a creative corporate communications professional with an uncanny eye for details who excels at producing a wide range of content for multiple internal channels. Ideally, you have experience communicating with a company's employees, have developed or executed employee engagement strategies, understand human resources fundamentals and/or are familiar with positioning an employer brand.

Beyond these fundamental qualities, you should have a baseline understanding of the financial services or mortgage industries. You will excel even further in this role if you're familiar with capital markets, geopolitical issues or global business trends. A broad skillset with deep experience in the public relations, human resources, investor relations and/or marketing disciplines is a plus. An agency background or previous work at a publicly listed company is preferred.

Responsibilities

• Support internal communications initiatives for approximately 13,000 employees located in 20+ countries globally
• Create compelling content for multiple internal channels that drives action and engagement, shapes employee experience, informs on company strategy and cross-promotes business units and products
• Break down complex, technical content and craft messages that are easy for employees to understand and act on
• Organize logistics and related communications for in-person employee engagement events in our offices worldwide
• Develop or contribute to campaigns and initiatives that enhance the company's reputation among internal stakeholders
• Continually measure effectiveness of communications tactics and proactively consider improvements to optimize them
• Work cross-functionally with partners from Human Resources, Technology, Talent Acquisition, Compliance, Business Continuity and Information Security while developing strong relationships and assisting with communications requests
• Proactively make connections across the company to seek ideas for content that are in line with overall internal communications strategies
• Coordinate messaging and event logistics for employee town halls and other meetings
• Engage colleagues at all levels of the organization and build productive working relationships

Knowledge and Experience

• Bachelor's degree in journalism, communications, marketing or a related field
• 4-8 years of corporate communications experience, with prior roles in either agency or corporate settings preferred
• Demonstrated ability to create exceptional content for a range of channels and applications - including but not limited to blogs, social posts, message development, executive briefing materials and video scripts
• Extremely detail-oriented with a sharp eye for spotting patterns and trends in your work
• Collaborate effectively with cross-functional teams in a large, complex enterprise
• Experience in content-driven, multimedia storytelling such as video or podcasting a plus
• Advanced skills in Microsoft Excel a plus
• Highly organized and professional demeanor
• Polished and confident presence when communicating with senior leaders
• Work effectively under pressure and multitask with occasionally shifting priorities
• Function independently in a hybrid work arrangement and/or with a manager based in a different location

Schedule

This role offers work from home flexibility of one day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.