Systems Administrator (0520U) Berkeley IT - Infrastructure Services, #74669

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:

We champion diversity.

We act with integrity.

We deliver.

We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

Unit Overview

In the bustling world of IT infrastructure, nestled within the digital arteries of an educational network, resides a small yet formidable group of windows administrators. Their domain is not just the servers, Active Directory, and Citrix, but also the heartbeat of the organization itself.

Meet this dedicated crew: a handful of tech-savvy wizards who approach their work with a blend of professionalism and lighthearted camaraderie. Each member brings a unique set of skills to the table, from PowerShell command-line aficionados to Windows server gurus, networking experts to security mavens. Despite their diverse backgrounds, they share a common passion for keeping the gears of technology turning smoothly.

In the daily grind of troubleshooting, updating, and optimizing, this group thrives. They are known for their swift responses to emergencies, their meticulous planning of system upgrades, and their knack for unraveling the most cryptic of error messages. Behind the scenes, they work tirelessly to ensure that websites load and files remain secure.

In essence, this small band of systems administrators is more than just a team; they are a family bound by their love for technology, their unwavering support for one another, and their shared belief that, with the right mix of dedication and humor, they can conquer any IT challenge that comes their way.

Position Summary

Involves serving as the technical Lead for enterprise-level operating systems, middleware (Active Directory and Citrix), planning, designing, developing, implementing and maintaining and testing of complex operating systems and middleware (Active Directory and Citrix) software components to insure the integrity, reliability and security of data and systems. Work involves understanding of enterprise-level Operating systems, middleware, and partnership with other system administrators and campus leadership that support other applications throughout campus.

Application Review Date

The First Review Date for this job is: 12/10/2024

Responsibilities

Operational Management

• Oversee the daily operations, maintenance, and administration of the Active Directory (Responsible for the majority of authentications on campus. Included but not limited to CAS (CalNet Authentication System), LDAP (Lightweight Directory Access Protocol), and Kerberos), Windows Servers (Caltime, Campus Electronic lock systems, SRDC (Secure Research Data and Compute, and Citrix (CalPlanning, CalAnswers, VDI (Virtual Desktop Infrastructure).
• Provide advanced troubleshooting and technical support for AD (Active Directory)/Windows/Citrix related issues.
• Manage relationships with vendors and service providers related to AD (Active Directory), Windows and Citrix tools and services.
• Monitor AD (Active Directory), Windows and Citrix performance, identify bottlenecks, and implement optimizations to improve efficiency and reliability.

Security, Compliance, and Continuity

• Implement and enforce security policies, access controls, and compliance standards to protect AD/Windows/Citrix infrastructure.
• Develop, test, and maintain AD backup and disaster recovery plans to ensure business continuity.

Collaboration, Documentation and Knowledge Sharing

• Create and maintain comprehensive documentation of AD/Windows/Citrix configurations, processes, and procedures.
• Mentor junior administrators and provide training on AD, Windows and Citrix best practices and procedures.
• Work closely with other IT teams, including network (NOS), security (ISO), application teams (Calnet, CAD), and various other departments (UHS, Optometry, Facilities) to ensure seamless integration and operation of AD, Windows and Citrix services that Support their Departments and Campus.

Project and Systems Improvement

• Lead and participate in AD, Windows and Citrix-related projects, such as migrations, upgrades, and integrations with other systems and applications.

Engage in continuous professional development and training and other duties as assigned.

Required Qualifications

• Ability to write technical documentation in a clear and concise manner.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Knowledge of the design, development and application of technology and systems to meet business needs.
• General knowledge of other areas of IT. Thorough understanding of/and experience with systems-related issues and actions that can be taken to improve or correct performance.
• Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
• Demonstrated advanced knowledge, skills, and abilities associated with system problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.
• Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex server-based software.

EDUCATION

• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $109,200.00 - $158,500.00.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

• This is not a visa opportunity.
• This position is eligible for a flexible/hybrid schedule.
• This recruitment has 1 opening.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.