Network Operations Center Engineer

Key Role:

Monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering, to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary. This position requires shift work, Friday, Saturday, Sunday, and Monday, 2:00 pm to 12:00 am.

Basic Qualifications:

• Experience with IT systems administration

• Experience developing and enhancing the IT troubleshooting process

• Experience with DoD IT security requirements, including installing patches and conducting STIG reviews such as YUM, Puppet, SCCM, or WSUS

• Ability to analyze and refine standard operating procedures

• TS/SCI clearance

• HS diploma or GED

• Ability to obtain a Security+ CE, SSCP, CCNA Security, or GSEC Certification within 30 days of start date

Additional Qualifications:

• Experience with systems and service monitoring tools, including SolarWinds and Splunk

• Experience with basic network administration, including port security and configuration, firewall management, F5 support, and DNS management

• Experience managing enterprise applications, including Microsoft Exchange, Jira, Microsoft SCCM or MECM, and Skype for Business

• Experience using BMC Remedy for ticket queue maintenance and ticket tracking

• Experience with virtualization, including VMware and VDI

• Experience managing AD and Group Policy

• Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium

• Possession of excellent verbal and written communication skills

• Bachelor's degree in Information Systems or a related field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.