VP/D - Product, Servicing

Who is Brightway

At BrightWay (www.meetbrightway.com) we're living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms.

Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engaging and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all of our products, features, or experiences. We're not afraid to look to outside influences and create new frameworks.

We are looking for a Director of Product to lead our Servicing team, responsible for overseeing our existing customer's experiences such as payments, rewards, and account management within the mobile app and across our omni-channel properties. This role is pivotal in ensuring our digital-first experiences align with our mission to help to improve our customer's financial lives, while ensuring we meet our business goals. Manage your team's roadmap to deliver on your Key Results and Outcomes.

In this Role

As a leader on the product team, you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you'll do whatever it takes to get it done. You are a strategic thinker who can envision multi-year roadmaps, but also jump right into the mix and own the execution details. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do.

• Partner closely with cross functional team members across design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches

• Manage relationships with external vendors, fostering collaboration that leads to smooth integration and implementations

• Identify and drive strategic initiatives, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges

• Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team and to leadership. Being a critical voice for the team to help clarify the strategy and amplify the work

• Creating and evolve a high performing team of product manager that constantly strive to redefine how product management adds value to our customer and OneMain Financial

Requirements

• 10+ years of experience working on successful digital consumer products

• 4 years in a leadership role

• 4 years in a fast-paced environment such as a startup, fintech, etc

• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution

• Experience creating a product vision and strategy and aligning it across cross-functional teams

• Experience with a Product Operating Model and the OKR framework

• Strong written and verbal communication skills, ability to present at an executive level

• Customer obsession and drive to deliver constant value

• Demonstrated ability to autonomously solve complex problems and carry the solution end to end

• Extensive hands-one experience working across the digital product development process: problem mapping, problem definition, exploration, requirements documentation, front and back-end development, testing and code deployment

• Strong sense of ownership and accountability for your domain

• Experience and a passion for developing product managers

Location: Charlotte, NC [HYBRID]

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.