Technical Support Specialist II

Summary

The MIL Corporation seeks a Technical Support Specialist II to support a Federal Government client in Washington, DC. The Technical Support Specialist II will provide support for 4500+ end users.

Responsibilities

• Provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
• Manage customer support requests, escalating as appropriate and follow up to resolution
• Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management system (Remedy)
• Provides resolution to commonly known issues
• Logs call and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary
• May require flexible weekend and/or evening shift work as needed

Required Qualifications

• A minimum of five (3) years of related experience
• Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals
• Excellent troubleshooting, problem solving skills
• Strong customer service and interpersonal skills
• Demonstrated ability to work well in team environment
• Excellent administrative skills: organized, efficient and versatile
• Knowledge of network and local printer troubleshooting and configuration
• Knowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers
• Excellent verbal and written communication skills in the English language
• Must be able to lift 40 pounds

Desired Qualifications

• 2+ years related experience working on civilian federal government agency contract(s)
• Familiar with HP and Dell hardware
• Familiar with McAfee full disk encryption or other full disk encryption products
• ITIL Foundations (v3), Security+, A+ and/or other relevant certifications

Education

HS/GED

Clearance

Public Trust

Compensation

The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $48,128 - $72,192 per year. This estimate represents the typical salary range is just one part of MIL's complete compensation package.Learn more on theMIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you!Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2022, Top Workplaces USA award (Energage)
• 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
• 2018-2022 Certified Great Workplace, Great Place to Work
  
  
  
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    • 2021 & 2022, Best Workplaces in Consulting & Professional Services
    • 2021 Fortune Best Workplaces for Millennials
    • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
    
    
    
    
  
  
  
  
• 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.