Full Stack Conversational Designer

Gordon Food Service
United States, Michigan, Wyoming
1300 Gezon Parkway Southwest (Show on map)
Dec 22, 2024
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, and content creation for chatbot & voice experiences, leveraging large language models (LLMs) to craft engaging and effective interactions. Works closely with the product management team to ensure that we are building the right things at the right time. Responsible for understanding the market and both internal and external customer needs. Keeps quality at the forefront of the team's efforts and collaborates with people from business and technical backgrounds daily. What you will do: Execute along the entire design process from strategy to research to final UI, and when appropriate even code Anticipate customer intent so interaction with the virtual agent is as smooth and positive of an experience as possible Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience Turn data into understanding; using the analytics and insight from data to improve conversational flows Turn knowledge or complex business process into a natural conversation Structure conversations (flows) Research to understand how people talk and what their needs our, specific to our bots Study different ways that users ask for things or express the same idea Write and test sample dialogues to inform design of conversational experiences Build and integrate Dialogflow agents to power intuitive, user-centered conversations Create best practices for conversational experiences Turns words into resonating dialog Adding tone of voice and personality(persona) to the conversations Apply psychology- understanding the human centric part of the conversation Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals. Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction. Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work. Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products. Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives. Performs other duties as assigned. Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions. Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices. What you'll bring to the table: 2+ years of business or systems analysis experience or an equivalent combination of education, training, and experience. Bachelor Degree in Information Technology, Business Administration or related field required. Conversational Design Certified preferred AI Training preferred Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred 1+ years of using lean and/or agile approaches to develop solutions preferred Experience using the Scaled Agile Framework (SAFe) is a plus SAFe Product Owner/Product Manager certification is a plus BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and drug tests all employees.