Billing System Administrator

JOB PURPOSE:

Provide an advanced level of billing systems configuration and support for all billing functions, while providing optimal internal customer satisfaction.

KEY FUNCTIONS:

• Ensure all ICOMS system configurations are properly setup and functioning.
• Process, reconcile and audit all ICOMS billing cycles.
• Configuration and maintenance of monthly pay per view events, including schedules, packages, previews, etc.
• Provide timely, comprehensive support to internal customers in an effort to achieve resolution to outstanding software application requests or issues.
• Troubleshoot and resolve software application issues.
• Provide training and support to department staff to enable them to serve as a secondary resource for essential department functions.
• Continually strive to improve the processes and procedures of the billing cycles.
• Document processes and procedures to be utilized as training tools.
• Be able to perform both qualitative and quantitative analysis in a variety of billing functions.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Adhere to Midco's privacy guidelines to ensure customer and employee privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor's Degree or equivalent experience required. Focus on Finance, Accounting, or Business major preferred.
• Five years previous telecommunications, billing, accounting, and/or finance experience required.
• Previous experience with IBM System i5 and/or ICOMS preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Strong attention to detail to ensure system configurations and billing cycles are accurate.
• Technical acumen to resolve complex issues without a loss of composure.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.