Quality Assurance Associate

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

JOB SUMMARY

As a Quality Assurance Associate at Galls, you will work alongside direct reports to ensure completion of daily audit duties. Takes direction from and works with VAS management team to lead day-to-day operations in assigned area. Ensures all work is performed in a safe, secure, efficient and cost-effective manner that complies with company policy, SOP's, OSHA and other applicable regulations. The Supervisor will be responsible for providing direction and coaching to assigned hourly associates and may also deliver/contribute to disciplinary action as needed. Primary responsibility for this position will be in supervising "auditors and SRS runners" while providing direction and guidance on the Storage Retrieval System (SRS).

WHAT YOU'LL DO

• Works alongside hourly associates, provides direction, coaching and guidance to ensure daily productivity and quality standards are achieved.

• Perform functions in assigned area of VAS as needed to meet business needs. This position will be working with the SRS Production Runners and Quality Auditors.
• Supports the staffing process and provides input to candidate interviews; ensures new associates are properly oriented, trained and coached to efficiently and effectively perform their assigned role.
• Ensures associates have the appropriate tools and resources needed for their position
• Reviews processes and procedures in assigned area for efficiency and accuracy and works with management team to continually improve.
• Provides associate with routine productivity feedback and keeps VAS supervision apprised of associate performance.
• Makes recommendations to Production Manager about manpower planning to cover all operating needs in assigned area.
• Provide efficient and productive communication by leading shift start up meetings with assigned associates.
• Examines associates' work for compliance to policy and procedure.
• Delivers and maintains records of performance coaching's/verbal warnings that have occurred with associates. Recommends additional disciplinary action to Production Manager as needed and contributes detail about specific areas of performance concern(s) for assigned hourly team members.
• Troubleshoots issues as they arise and implements efficient and effective resolution.
• Responsible for reporting any safety and/or security issues that arise in assigned area to the Production Manager.
• As needed, has key carrying responsibility to ensure facility is secured during working hours and for unlocking/locking building per business needs.
• Ensures housekeeping is performed daily and department is clean and in good order.
• Flexibility in moving to shift and/or department as needed per business needs.
• Ability and willingness to cross-train within the operation to provide flexibility.
• Ability to learn/work in Microsoft planning tools and support accurate documentation of problematic orders.

WHAT YOU BRING

• Experience in VAS (Value Added Services) operations; prior experience in VAS leadership is a plus.
• Depending on requirements in assigned area, able to work in and coach all assigned associates.
• Knowledge/experience with warehouse tools and/or production equipment, for example: WMS (warehouse management systems), RF gun technology, Material Handling Equipment and conveyor systems, embroidery equipment, commercial sewing equipment.
• Able to communicate clearly and listens carefully to associates questions.
• Can explain how to utilize assigned equipment and/or systems to assigned hourly associates.
• Computer skills to include a working knowledge of Microsoft Office Suite and ability to learn and navigate internal order management system (GQ).
• Able to coach and document performance concerns or performance successes.
• Manage times effectively, multi-tasks and can adapt quickly to changing priorities in a fast-paced environment.
• Able and willing to work overtime and flex assigned shift schedule as required to meet business needs
• Complies with internal company policies and procedures.
• High School Diploma or Equivalency

WHAT WE OFFER

• Generous employee discount

• Vacation and Personal Time

• Paid Holidays

• Daily Pay; up to 50% of your pay

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.