Community Manager - CREATE-X

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Demonstrate Georgia Advanced Technology Ventures and Georgia Tech's (GT) core values and strive to achieve our mission of economic development, support of corporate users, and post-incubation start-up companies to scale and achieve positive net income from operations. Responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations.

As the Community Manager for CREATE-X, you'll help build and grow a vibrant entrepreneurial community at Georgia Tech. Your main focus will be connecting and supporting students, alumni, mentors, faculty, staff, and other stakeholders, making collaboration and access to Georgia Tech's resources seamless. Youll play a key role in promoting a culture of entrepreneurship and supporting the journey all the way from idea to post-launch. This is a great opportunity to help bring creative ideas to life and contribute to the CREATE-X mission of instilling entrepreneurial confidence and launching real startups.

This position will supervise: N/A

Job Duty 1 -
Create a collaborative, productive environment through tenant focused events, creation of awareness and access to Georgia Tech resources including Georgia Tech Units capabilities and talents, and personal introductions amongst the CREATE-X Tenants

Job Duty 2 -
Support leasing activities including property tours, leasing proposal development, lease negotiations, and managing moves, adds, and changes including furniture, as well as churn/tenant turnover

Job Duty 3 -
Guide and manage the landlord property management team, real estate brokers, CREATE-X support staff, vendors, service providers, and contractors. Ensure that the CREATE-X environment is fully operational and processes are running smoothly while being responsive to member-related issues to ensure a cohesive community

Job Duty 4 -
Implement and enforce CREATE-X building rules, guidelines, and best practices for the community to optimize member experience

Job Duty 5 -
Manage all CREATE-X operations including common areas spaces, conference rooms, training room, scheduling/reservations, customer service, tenant billings, tenant service requests, planning and updating events including shared calendars, and communicate with Encore Tenants, REDO staff, Landlord property management, and service providers to ensure highest level of member satisfaction

Job Duty 6 -
Oversee and manage visitor access, coordination of vendors, security clearance requests, Buzzcard activations/deactivation including building, suite and parking access, tenant compliance to insurance requirements, timely payment of invoices, and notification to CREATE-X tenants in advance of disruptive work or activities

Job Duty 7 -
Perform daily inspections and ongoing monitoring to identify and anticipate issues and coordinate resolution with vendors, Landlord property management team, janitorial providers and building engineers and CREATE-X support staff to meet service levels of the Encore environment and tenant requests

Job Duty 8 -
Develop community initiatives designed to create connections between Encore members, including CREATE-X member introductions, overseeing and coordinating events, electronic and print communications, and Encore and Interlock walkthroughs

Job Duty 9 -
Assist and train CREATE-X tenants to utilize conference room and common area technology, internet access and report any connectivity issues to the CREATE-X IT support team for prompt resolution

Job Duty 10 -
Perform other job-related duties as assigned

Educational Requirements
Bachelor's Degree in Business, Marketing, Finance, or Engineering or equivalent combination of education and experience

Required Experience
Three or more years of job-related experience

Additional Preferred Qualifications
Preferred Certifications, Licenses or Permits: Real Estate Salesperson's License

Must be proficient in managing multiple priorities simultaneously, meeting deadlines, and working with minimal direction or supervision

Must demonstrate ability to provide exceptional customer service

Must be able to clearly communicate both orally and in writing

Must be self-directed, resourceful, and well-organized

Must be able to anticipates issues and resolve issues

Must present a professional image

Real estate, facilities management, or community management experience from Wework, Industrious, Space or another coworking space provider
Microsoft Office Suites

Experience in community management and customer support

Strong communication skills

Familiarity with online community tools and analytics

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

As CREATE-X Community Manager you will

Create a collaborative, productive environment amongst CREATE-X founders including students and alumni through focused events, creation of awareness and access to Georgia Tech resources including Georgia Tech Units, and introductions among CREATE-X Founders, Mentors, and Coaches.

Manage and engage our Launch community of founders, which includes both active students and alumni

Build and manage an online community of students interested in entrepreneurship

Attend events and build on-campus community to drive awareness of CREATE-X and entrepreneurial options

Collaborate with marketing and support teams to engage in campus and external community initiatives

Manage inbound queries from students, faculty, staff, and external parties

Oversee and manage space access [Oversee and manage visitor access, coordination of vendors, security clearance requests, Buzzcard activations/deactivation including building suite and parking access, tenant compliance to insurance requirements, timely payment of invoices, and notification to Encore tenants in advance of disruptive work or activities]

Successful candidate must be able to pass a background check. Please visit: http://policylibrary.gatech.edu/employment/pre-employment-screening