Case Manager (Hybrid)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $53,500 - $92,100. The budgeted salary range that the University reasonably expects to pay for this position is $53,500 - $66,400/yr.

Initial applicant review will begin on or around December 16, 2024. Posting will remain open until filled.

Remote/Hybrid eligibility: This position offers a hybrid work schedule.

Please note: This is a 1-year contract position.

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.

The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.

The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.

Under the general direction of the Assistant Dean for Student Advocacy and Retention, the Case Manager serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible to students, staff, faculty, parents and family members (when applicable) who are concerned about a distressed student. The Case Manager works closely with key offices to identify and intervene as early as possible with students who may be experiencing basic need insecurities, distress, or other challenges where they would benefit from advocacy and support services.

Duties include consulting about students who may need support as well as providing general information about case management services during University trainings and events such as New Student Orientation; working directly with students referred by various campus partners to help resolve complex situations and advocate on their behalf, fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, and participating on "Student Response Team." The Case Manager will also support the activities, programs and services associated with the functions of the Dean of Students office.

KEY RESPONSIBILITIES

Student Advocacy and Coordination of Responses to Students in Distress

• The position provides direct student support in meeting with students to assess and provide assistance regarding distressing and sensitive situations they may be navigating. Manages students of concern cases that require gathering information developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services, and provides information to the student, student's family (as appropriate) and conveys information to other units including Counseling and Psychological Services, Academic Advisers, Basic Needs, Faculty, Residence Education, Identity Centers, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.
• Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who face challenges with academic, health, conduct, substance abuse, financial and social issues.
• In consultation and collaboration with units across the University, serves as a point of contact for members of the campus community, who are concerned about a student. The incumbent will consult about a student, provide resources and connect students to offices across campus such as Counseling and Psychological Services, Academic Advising, Residence Education, among others, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team. Responds to inquiries about distressed students from faculty, staff, students and parents/family members. Provides information and resources to appropriate campus services; may refer to the Behavioral Intervention Team for high level and high-risk incidents.

Education and Outreach

• Works with a broad cross section of campus departments (e.g., Orientation, CARE, Student Accessibility Services, Counseling and Psychological Services, Residence Education to develop and implement marketing campaigns for the campus' student mental health messages and information.
• Works collaboratively with other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress or who are experiencing basic need insecurities. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.

EDUCATION and REQUIREMENTS

• Bachelor's degree in Student Affairs, Education, Counseling, or closely related field from an accredited institution.
• Advanced degree Master's degree in Social Work, Counseling, Public Health, or Related Field (Preferred)

CRITICAL KNOWLEDGE AND SKILLS

• Direct experience adjudicating University student conduct cases (3 years).
• Excellent communication, organizational, and time management skills.
• Ability to manage multiple operations and related systems and procedures.
• Skill in interpreting, writing, establishing, and implementing policy.
• Ability to work both independently and collaboratively.
• Ability to schedule/direct the efforts of others to achieve goals.
• Maintain professional and personal integrity, and commitment to ethical values. Preferred
• Maintain responsible management and required confidentiality of records.
• Ability to counsel, refer and advise individuals and groups.
• Knowledge of counseling practices and crisis management techniques.
• Experience developing large and small-scale student and campus programs.
• Knowledge of student development theory and practice.
• Experience and understanding of student conduct philosophy, procedures, and practice.
• Ability to communicate and work effectively with all University constituents.
• Respect for the diversity, equity and inclusion, of all campus and community members.
• Demonstrated work with diverse students, staff, faculty and community members.
• Collaboration to review/implement policy, resolve problems, and implement change.
• Strong organization and time management skills.
• Ability to set priorities, multitask, adhere to schedules, and meet deadlines.
• Excellent written and oral communication skills.
• Skill writing comprehensive reports, sanction letters, marketing copy, and correspondence.
• Bachelor's degree required.
• Ability to make clear, informative, and persuasive presentations to internal and external groups.
• Experience creating and implementing training models and programs. Preferred
• Ability to create and deliver educational workshops. Preferred
• Ability to set program goals and manage fiscal resources. Preferred
• Demonstrated computer skills and ability to utilize online management systems. Preferred
• Experience with college and University student programs. Preferred
• Master's Degree in Student Affairs, Education, Counseling, or closely related field preferred. Preferred
• Advanced knowledge of conflict management techniques to resolve disputes. Preferred
• Master's degree preferred.

Background check required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:
The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.

Vaccination Program Policy:

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is 14 days after their first date of employment.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/