Unit Computing Specialist (Multiple Vacancies)

Rutgers University

United States, New Jersey, Newark

Dec 27, 2024

Position Details

Position Information

Recruitment/Posting Title	Unit Computing Specialist (Multiple Vacancies)
Job Category	Staff & Executive - Information Technology
Department	RBS - Computing Services
Overview
Posting Summary	Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Unit Computing Specialist. The UCS reports directly to the Associate Director of Technical Support for Rutgers Business School - Newark and New Brunswick. This position is responsible for the following and not limited to: Provide the daily support of desktop operating systems and software; Perform analytical, technical and administrative work to plan, design, and install networked and stand-alone computer systems for public use rooms, computer classrooms, offices, and conference rooms; Analyze user needs and evaluates new products; Install and troubleshoot software and hardware, and provide telephone and on-site support; Provide technical support, assistance, and consultation to faculty, staff, and students and/or lower-level consultants; Collaborate with other units to improve access to and maximize use of computing resources; Conduct hands-on training sessions and instructional classes in hardware and software applications for students, faculty, and staff; Contribute to the establishment and maintenance of software and documentation libraries; Maintain currency in new developments and technologies, and perform other related duties as assigned or requested.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Rotating
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.
FLSA	Nonexempt
Grade	03
Position Salary
Annual Minimum Salary	59744.00
Annual Mid Range Salary	75576.00
Annual Maximum Salary	91408.00
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience;
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Requires good communication skills, basic consultative, and organizational skills and computer literacy; Requires a bachelor's degree in computer science or equivalent education and or experience; Three years experience in instructional technology systems with emphasis on customer service and problem resolution.
Preferred Qualifications	Knowledge of modern computing, networking and communications systems; Working knowledge of office practices and methods; Ability to operate or learn to operate office machines required to perform the assigned work; Ability to perform mathematical calculations and/or verify information accurately; Ability to coordinate work with other employees, providing direct instruction or supervision as assigned; Ability to use a personal computer keyboard and read a personal computer screen; Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities; Ability to establish and maintain effective work relationships with students, faculty, staff, and the public; Ability to communicate effectively orally, by phone, in person, and in writing; Ability to represent the department and University in a friendly, courteous, and professional manner; Ability to establish and maintain effective work relationships with students, faculty, staff, and the public; Previous Help Desk, classroom technology, field support, or telephone support experience preferred.
Equipment Utilized	Windows PCs and Laptops; Apple devices; Typical trouble shooting applications (ie Virus removal tools, updates); MS Office; KACE or incident tracking; Time monitoring applications such as RIAS webclock; Timeforce; Time manager; Project task lists via Basecamp; Backup systems such as Druva.
Physical Demands and Work Environment	Must be able to lift 50lbs; Will require occasional travel between campuses, and the RBS Jersey City satellite locations.
Special Conditions

Posting Details

Posting Number	24ST2735
Posting Open Date	12/02/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement