Slug Support Case Manager, Resource Center Specialist

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 01-06-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success provides campus-wide coordination and leadership for student affairs programs and activities across departments, divisions, colleges, and administrative units. The Student Affairs and Success Division includes Career Success, EOP, STARS, Disability Resource Center, Learning Support Services, the Resource Centers, Dean of Students, Slug Support and Basic Needs, Student Development & Engagement, Student Conduct, and Student Health, which all provide direct services and resources to students.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing student centered policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community. The Dean of Students Office envisions a university where every student has limitless opportunities and support to reach their highest goals for themselves and society.

More information can be found at: https://deanofstudents.ucsc.edu/slug-support/program/

JOB SUMMARY

Under the general supervision of the Assistant Dean of Students for Student Support Programs, the Slug Support Case Manager, Resource Center Specialist serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible to students, staff, faculty, parents and family members who are concerned about a distressed student. The Slug Support Case Manager, Resource Center Specialist works closely with key offices to identify and intervene as early as possible with students who may be experiencing basic need insecurities, distress, or other challenges where they would benefit from advocacy and support services.

This role will serve as a liaison between Slug Support and the UCSC Resource Centers, which are comprised of the following six centers: The African American Resource and Cultural Center, the American Indian Resource Center, the Asian American/Pacific Islander Resource Center, the Chicanx Latinx Resource Center, the, Lionel Cantu Queer Center, and the Womxn's Center. The Resource Centers offer counter-spaces for students who are queer, trans, nonbinary, womxn, and people of color, and impact institutional policies and campus climate. The Resource Centers engage the broader campus on issues and challenges facing our communities, and provide programs, physical spaces, and services to foster student's academic, personal, and professional growth, through community-based leadership development.

Duties include providing information and training for the Resource Center staff and community including consulting about students who may need support as well as providing general information about Slug Support during Orientation and other key events, working directly with students referred by the Resource Centers to help resolve complex situations and advocate on their behalf, fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, and participating on various "students of concern" committees. The Slug Support Case Manager, Resource Center Specialist will also support the activities, programs and services associated with the functions of the Dean of Students office.

APPOINTMENT INFORMATION

Budgeted Salary: $70,000 - $73,000 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

70% - Student Advocacy and Coordination of Responses to Students with Unmet Needs or in Distress

• Provides direct student support in meeting with students to assess and provide assistance regarding distressing and sensitive situations they may be navigating.
• Manages students of concern cases that require gathering information developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services, and provides information to the student, student's family (as appropriate) and conveys information to other units including Counseling and Psychological Services, Academic Advisers, Faculty, Residential Services, Resource Centers, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.
• Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who face challenges with academic, health, conduct, substance abuse, financial and social issues.

15% - Distressed Student Consultation

• In consultation and collaboration with units across the University, serves as a point of contact for members of the campus community, as well as parents and families who are concerned about a student.
• Consults about a student, provides resources and connects students to offices across campus such as Counseling and Psychological Services, Academic Advising, Residential Life, among others, develops action plans, and follows up with students, staff and faculty as appropriate.
• Engages as an active member of the UC System Wide Case Management Team.
• Responds to inquiries about distressed students from faculty, staff, students and parents/family members.
• Provides information and resources to appropriate campus services; may activate the Slug Support team for high level and high-risk incidents.
• Provides information and training for the Resource Center staff and community, including consulting about students who may need support as well as providing general information about Slug Support during Orientation and other key events.
• Works directly with students referred by the Resource Centers to help resolve complex situations and advocate on their behalf.

15% - Education and Outreach

• Works with the Resource Centers to develop and implement education and outreach campaigns for students, with particular attention to educating students about Slug Support and creating pathways for early intervention to students in need who identify with the Resource Centers.
• Works collaboratively with Resource Center leadership and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress and with unmet basic needs.
• Develops and delivers specialized curriculum and training programs as requested by the Resource Centers regarding responding to students in distress, and educational workshops about Dean of Students services and programs.
• Provides regular drop-in hours for students at the Resource Centers (RC), attends orientations and events, and attends meetings with RC leadership regarding student case collaboration.
• Engages in continued learning and training that inform the incumbent's work with the communities that the resource centers serve and the challenges they face on and off campus.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated experience in crisis management, crisis intervention, and case management with college students and emerging adults.
• Broad knowledge of health care, mental health care, crisis management, and services. Experience in prevention, psycho-educational and educational outreach and programming for students, faculty, staff, and parents/family members.
• Demonstrated ability to initiate and coordinate campus and community services for students including connecting students to comprehensive programs on campus to help them succeed as well as advocate on their behalf in extenuating circumstances, and assist them in understanding and accessing resources available to them.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents/family members per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
• Demonstrated ability to work effectively and collaboratively within a multidisciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.
• Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in diverse communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. Commitment to cultivate a healthy campus climate in which all students, staff and faculty are treated respectfully and are able to thrive and succeed. Collaborates with campus partners to promote a campus climate that values diversity, equity and inclusion, and identifies proactive actions to address bias and harassment.
• Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.
• Demonstrated ability to review, understand, and effectively apply complex policies and laws.
• Outstanding oral, written, and digital communication skills.
• Excellent interpersonal, cultural competence, and conflict resolution skills.
• Demonstrated commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxis grounded in intersectional approaches and understandings of identity, and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.
• Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.
• Ability to advocate on behalf of students and encourage students towards achieving individual goals, following through on recommendations, and learning self-advocacy skills.

PREFERRED QUALIFICATIONS

• Master's degree in Social Work, Counseling, Public Health, or related field.
• Direct experience working on college campuses with college students in a health or mental health setting.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination