Patient Services Representative

The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology! This position will support the Medical Oncology Department at our 4101 James Casey Street #100 location in Austin, Texas. Typical work week is Monday through Friday, part time hours between 8:30a - 5:00p.

Note from Hiring Manager: Below are a few reasons to apply and come work with us!

1. Patient-Centered Care: At Texas Oncology South Austin, Bastrop, and Lakeway, our primary focus is on delivering high-quality, compassionate care to our patients. We believe in treating each patient with respect, dignity, and empathy, ensuring they receive the best possible healthcare experience.

2. Supportive Environment: We foster a collaborative and supportive work environment where every team member is valued. You'll be part of a dynamic team that works together to achieve common goals and provide the best care for our patients.

3. Professional Growth: We are committed to the continuous professional development of our team. You'll have access to ongoing training, educational opportunities, and programs to help you grow and succeed in your role.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

The essential duties and responsibilities (including but not limited to):

- Pages clinic personnel as appropriate
- Communicates messages in an accurate and timely manner according to procedures
- Checks patients out after examination
- Schedules returning appointments in accordance with physician and/or office guidelines
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
- Records patient cancellations and missed appointments
- Reschedules appointments
- Notifies appropriate staff of the cancellation and makes note in patient chart
- Provides general administrative support by filing charts and forms
- Maintains lobby area in a neat and orderly manner
- Maintains a legible supply of forms and appropriate office supplies required for daily activities
- Schedules outside testing and referrals for patients as required
- Follows up on completed outside testing to ensure reports are received and uploaded into patient chart
- Assists physician in correspondence to referring physicians
- Sends completed notes to referring physicians and scans notes into patient chart
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
- Performs other duties as requested or assigned
- May type memos and forms

The ideal candidate for the Patient Services Representative will have the following background and experience:

Level 1

• High School Diploma or equivalent required.

• This position is entry level and requires 0-3 years of medical business office experience.

Level 2 (in addition to level 1 requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.