IT Help Desk Team Lead

IXL Learning
United States, North Carolina, Raleigh
Dec 03, 2024
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an IT Help Desk Team Lead for our Raleigh, NC office. The ideal candidate has experience leading a team of Help Desk Specialists to deliver exceptional customer and technical support for our employees. #LI-KO1 This is a full-time position in our Raleigh, NC area office. #LI-ONSITE WHAT YOU'LL BE DOING Lead and inspire our East Coast Help Desk team to deliver top-notch tech support to our growing teams Take charge of employee support tickets, solving issues with efficiency Be the go-to problem solver, helping your team tackle tech challenges quickly and effectively Support macOS, Windows, and Linux systems Administer systems like Google Workspace, Vonage, Azure AD, and other tools Assist in tech integrations during mergers and acquisitions across multiple teams Collaborate with our IT infrastructure and other teams to solve complex tech challenges and keep things running seamlessly Keep our offices' A/V, conference room tech, laptops, software, and security in check to ensure everything runs smoothly WHAT WE'RE LOOKING FOR BS/BA Degree required, preferably in CIS or MIS 7+ years of hands-on help desk experience, strong troubleshooting, and problem-solving skills with the ability to work well with all teams across the organization 2+ years of help desk management or team lead experience, with the ability to manage, coach and develop team members Experience managing A/V conference room equipment Experience with macOS, Windows and Linux systems Outstanding written and spoken communication skills, including communicating clearly and concisely with all internal employees Ability to prioritize, use local resources wisely, and contribute to process improvement and automation Mobile device management (MDM) experience is a plus Customer-centric attitude with a passion for helping others ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.