Sr Manager Risk/Claims

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via myADP.

Compensation: $140-$160K +20%

Location: Tampa, Florida

The Sr Manager of Claims is a collaborative, cross-functional position, and reports directly to the Director of Risk Management. This role is responsible for leading our enterprise-wide claims management efforts and risk mitigation initiatives, providing strategic guidance and leadership to our internal risk management claims team, and actively managing our critical third-party representatives (TPA, broker, legal counsel, etc.). Along with the Director of Risk Management, this position serves as the primary liaison between Risk Management and all enterprise-wide business units and partners.

• Provide strategic leadership to the claims team to minimize the total cost of risk (TCOR) while maximizing our core objectives.
• Oversee the lifecycle of all claims to ensure appropriate financial controls are maintained while ensuring the maximum outcome-based metrics are achieved.
• Establish claims department processes to effectively achieve shared and clearly established objectives; ensure processes minimize inefficiencies in a fast-paced multi-line environment.
• Provide technical claims expertise and leadership across all lines of commercial insurance and for all business units.
• Provide oversight for all high-level claims, liaison updates with appropriate internal and external stakeholders, actively forecast exposures, and plan for the best ROI.
• Inspire innovation within the claims team and maximize technology to accelerate results.
• Ensure cost containment solutions are identified and deployed. e.g., Return to Work (RTW) program, outcomes-based resolutions, etc. Support solutions with metrics and encourage stakeholder compliance.
• Conduct and coordinate research and other activities for legal defense matters.
• Establish key departmental metrics; create KPIs, analyze trends, and generate consistent and actionable management reports.
• Manage quarterly actuarial analysis process, including data collection, submission, and compliance; liaison with Finance to ensure reserve adequacy.
• Assist with insurance renewals, including data collection, underwriting meetings, and broker engagement.
• Assist in audits of outside claims administrators for effectiveness and cost containment.
• Lead third-party engagements, including TPAs, RMIS, legal counsel, and experts.
• Coordinate and lead business unit claims reviews.
• Provide ongoing, initiative-taking risk management support as needed.

• Bachelor's degree in finance, business administration, safety, health, or similar fields.
• 3+ years of risk management or claims management-related work.
• Strong people skills; must be able to interface with all levels of management.
• Computer proficient with knowledge of Microsoft Office
• Experience with RMIS preferred.
• Excellent written and verbal communication skills
• Organized, meticulous, and efficient time management skills
• Must be enthusiastic about career development and have the desire to coach and train others.
• Valid Driver's License

Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.