Sys Admin IV
 Agile Defense, LLC | |
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| 2800 Powder Mill Road (Show on map) | |
 Dec 04, 2024 | |
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At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition #:
696
Job Title:
Sys Admin IV
Location:
2800 Powder Mill Rd Adelphi, Maryland 20783
Clearance Level:
Active DoD - Secret - TS Eligible
Required Certification(s):
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DoD IAT Level II Certification (Security+)
SUMMARY
The U.S. Army Research Laboratory (ARL) of the U.S. Army Research Development and Engineering Command (RDECOM) is the Army's corporate laboratory. It's a diverse assortment of unique facilities and a dedicated workforce of government and private sector partners that make up the largest source of world-class integrated research and analysis in the U.S. Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. ARL's program consists of basic and applied research, survivability/lethality, and human factors analysis.
JOB DUTIES AND RESPONSIBILITIES
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Ensure alignment of software management with the organization's Software Program
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Maintain and update approved software lists in multiple environments
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Regularly update and oversee the RMF Software Asset List on a monthly and quarterly basis
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Disseminate updated Approved Software Lists (ASL) to relevant teams
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Ensure all Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are documented and maintained for Mac, Linux, Windows, and MECM
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Maintain comprehensive software lifecycle documentation
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Conduct timely reviews of software utilization data (e.g., Tanium or MECM)
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Perform version control analysis and reporting to maintain compliance
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Report quarterly on completed software reviews
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Collaborate with ARL Software Lead/Team and other related areas, such as ServiceNow (SNOW)
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Interface with cross-functional teams to address software needs and resolve issues
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Perform initial reviews of Non-Standard Software Requests, verifying completeness (eg, prior approvals, install files, application name, license information)
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Ensure the timely completion of technical reviews by the team
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Provide status updates on the NSSR queue, highlighting roadblocks and milestones during weekly Leadership Meetings
QUALIFICATIONS
Required Certifications
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DoD IAT Level II Certification (Security+)
Education, Background, and Years of Experience
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Knowledgeable in ServiceNow
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Technical knowledge and experience with ServiceNow catalog development
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Technical knowledge and experience with ServiceNow SAMPro module
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Technical understanding of software usage rights, and contractual terms and conditions
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Skilled in building queries, reports, and dashboards in ServiceNow, and interpreting such data to inform business decisions
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Knowledge of IT asset management best practices, including license remediation, reconciliation, and harvesting
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Proficient with process development and improvement, including writing requirements, performing UAT and maintaining systems controls or business rules
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Excellent communication and collaboration skills
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
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Experience developing, managing, and implementing goals, plans, and technical complex processes
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Superior critical thinking and technical problem-solving skills
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Technical experience in automated asset management systems
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Demonstrate a proven ability to work well under pressure with tight deadlines
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Excellent attention to detail and focus on delivering high-quality work
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Strong organization, planning, and execution skills
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Advanced data analysis and reporting skills particularly in Excel
Preferred Skills
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IAITAM Asset Management certification
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ServiceNow SAMPro certification
WORKING CONDITIONS
Environmental Conditions
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Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
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Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
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Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
Happy
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Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful
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Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest
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Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble
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Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
Hungry
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Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
Hustle
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Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35
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