FRONT OFFICE MANAGER
The Stella Hotel & Ballroom is looking for a full time Front Office Manager who is committed to providing first class customer service and who enjoys being part of a collaborative team. If you want to have fun, be valued, and make a difference, apply today!
Stella team members are passionate about their work and it's an "all hands-on deck" kind of environment to get our jobs done. Our company was also voted "Best Place To Work".
As the Front Office Manager on our team, you will complete a variety of tasks which will include:
- Responsibility for hiring, scheduling, directing, mentoring, and supervising Guest Services/Front Desk team members.
- Maintain daily paperwork/deposits, direct bill, tax exempt, and other operational binders.
- Check-in and check-out and make reservations for guests. Assist front desk as needed.
- Personalize guest service and improve guest loyalty. Consistently focus on developing new ways to improve the guest experience.
- Oversee the resolution of hotel guest concerns.
- Work cohesively with Housekeeping, Restaurant, Maintenance and Sales.
- Create, distribute, and maintain BEO files using SalesPro and PMS system. Charges out client's BEO's.
- Load group block in Property Management System and release unused group rooms on cut-off date.
- Performs other miscellaneous tasks as assigned by the General Manager.
This position is ideal for someone with the following experience and qualities:
- High school diploma or equivalent required. Associate's Degree or Bachelor's Degree in hospitality, business, or marketing preferred.
- Four plus years hotel front office or rooms division experience.
- Guest satisfaction focused, service-centered, positive team attitude. Outstanding leadership and leads by example.
- Service arts training, ServSafe certification, train the trainer experience, and reservations sales experience preferred.
- Experience using hotel property management systems and Microsoft Office.
Why Work With Us at The Stella?
- Competitive pay starting at $43,700
- Full Benefits- Medical, Dental, Vision, Life, Short/Long- Term Disability, Flex Spending, and more!
- Paid Parental Leave
- 401K+ Match (up to 6%)
- 18 Days PTO & 9 1/2 Paid Holidays
- Employee Assistance Program
- Education Reimbursement towards position related coursework
- Team Member Development & Training
The Stella is owned and operated by Gorman & Company. As a trusted partner and respected industry leader since 1984, Gorman & Company specializes in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Gorman & Company is an Equal Employment Affirmative Action Employer
|
Gorman & Company
parental leave, paid holidays, tuition reimbursement, 401(k)
Dec 04, 2024