Branch Supervisor

As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees and making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion. Using the latest banking solutions combined with the most welcoming and friendly service, you will be front and center representing our brand and culture. You will help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust. When we do the right thing every time with the highest ethical standards, we will exceed our customers' expectations and achieve success.

The Branch Supervisor at Pacific Premier Bank contributes significantly to the success of the branch through branch operations, customer experience, staff development, and taking care of customers. You will model our Client Service Standards and ensure that your entire team helps create a customer-focused environment. You will have the opportunity to coach, train, and motivate a team towards being top performers. In addition, in collaboration with branch management you will ensure the overall operational performance and integrity of your branch.

Individually, you will deliver a consistent high quality of customer service during all interactions, ensuring a high level of satisfaction. Additionally, you'll oversee the operations of your branch, including sales, transaction processing, customer service, and training. When you are not engaged in daily branch operations, you'll be managing a group of assigned customers that you will help to succeed financially.

Your leadership as a Branch Supervisor will help set the tone at the branch - a place where your employees are learning, developing, and growing, where your existing clients love banking here, and where new clients are excited to start their banking journeys at Pacific Premier Bank!

RESPONSIBILITIES

• Process deposits, withdrawals, check cash and other transactions quickly and accurately.
• Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures.
• Answer branch telephone calls and assist with customer requests or issues.
• Review and verify daily reports assigned by Branch Management.
• Perform all functions of assigned staff as needed in order to service customer needs in a timely manner.
• Deliver high quality customer service on a consistent basis to all clients - both external as well as internal clients, utilizing the banks Client Service Standards.
• Functions in all areas of new accounts including technical, sales and services to ensure compliance with all bank policies, procedures and regulations.
• Responsible for reviewing and verifying daily reports as directed by Branch Management.
• Train, coach and motivate staff on selling and closing techniques to sell various Bank products and identify cross selling opportunities with new and existing customers as needed.
• Helps branch staff maintain an updated knowledge of the bank's products and services.
• Liaison with the Branch Service Manager and Sr Branch Manager to ensure that the staff is fully functional in all aspects of sales and service.
• Encourage the sales process though an active participation in sales activities including participating in community events and partnering with internal partners on joint calls.
• Make sales of Bank products to new and existing business and consumer customers to achieve both individual and Branch goals.
• Participate in sales activities including participating in community events to increase the visibility of the Bank within the community.
• Proactively manage assigned relationships using the bank's customer relationship management (CRM) system.
• Assist with servicing and managing relationships assigned to internal partners.
• Other duties as assigned.

QUALIFICATIONS

• 3+ years of experience in the banking industry required.
• 1+ years of experience supervising and leading teams required.
• Cash handling experience required.
• Sales experience a plus.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $20.67/hr. to $31.01/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https:www.ppbi.com/careers.html

CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.