Application Support Specialist

Conti Federal Services is a leading global construction and engineering company that has delivered some of the most demanding projects for the U.S. federal government. With roots dating back more than 115 years, Conti Federal specializes in disaster preparedness and recovery, classified and secure construction, critical infrastructure, and environmental remediation. We offer world-class service to our clients while remaining committed to our core values of safety, integrity, and compliance.

With offices located worldwide, the Conti Federal team prides itself on its diversity and inclusion and promotes an entrepreneurial and energetic atmosphere. We are looking for a candidate with a can-do attitude who wants to join our growing team, which is filled with boundless professional opportunities and career progression. We are committed to individual career development by offering a challenging yet learning-oriented culture that seeks to retain and promote from within the organization.

If you are looking to join a fast-paced and dynamic company, we want to hear from you!

To learn more about Conti Federal, please visit http://www.contifederal.com/

General Position Description

As an Application Support Specialist, you will be responsible for providing technical support and guidance to users of various software applications. Your duties include installing, configuring, updating, and testing software applications; monitoring, diagnosing, and resolving issues and errors; providing user training and documentation; and communicating with vendors and IT staff to coordinate fixes and enhancements. You will also escalate complex or urgent issues to specialized support staff and document and report on application performance, incidents, and feedback. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical users. You will collaborate closely with IT staff and end-users to ensure applications are running smoothly and efficiently.

Responsibilities

• Provides support to the functional users, delivers training and addresses systems applications issues.
• Diagnose and resolve application issues in a timely manner.
• Actively trace and track issues and document resolutions.
• Keeping up with software updates, patches, and changes
• Monitor application performance and troubleshoot issues as they arise.
• Perform root cause analysis for recurring issues.
• Provide user training and create functional and technical documentation.
• Assist with the deployment and integration of new applications and updates.
• Work with IT staff to ensure system security and data integrity.
• Participate in on-call support rotation as needed.
• Analyze and report on application performance metrics.
• Develop and implement best practices for application support.
• Stay up to date with the latest industry trends and technologies.
• Assist testing of new software features.
• Coordinate with third-party vendors for application support.
• Provide feedback to third party vendors to improve application functionality.
• Ensure compliance with company policies and procedures.
• Manage user accounts and permissions.
• Contribute to continuous improvement initiatives.
• Creates queries and reports for the purpose of providing timely and accurate information to customers

Qualifications

• For Security Clearance Requirements - must be a US Citizen, as required.
• Bachelor's degree in information technology, Computer Science, or a related field. Experience may be considered in lieu of degree.
• 2+ years of experience in application support or a similar role.
• Strong understanding of software systems and troubleshooting techniques.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications
• Proficient with Microsoft Windows and Office Products.
• Experience with application administration and maintenance.
• Experience with handling production support activities.
• Experience with relational database management SQL and scripting
• Experience creating and maintaining custom reports using BI tools (PowerBI, Tableau ...) and workflows
• Knowledge of and experience working with programming languages.
• Knowledge of financial and project management applications
• Experience with cloud platforms (e.g., AWS, Azure) is a plus
• Experience with IT service management tools (e.g., ServiceNow, Jira).
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Attention to detail and a commitment to quality.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of cybersecurity best practices.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Willingness to participate in on-call support rotation.
• Excellent written and verbal communication skills.
• Ability to learn new technologies quickly
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical users.
• Be self-directed, organized and exceptionally motivated to accomplish goals.
• Demonstrated ability to multi-task and work in a fast-paced, challenging and service-oriented environment.
• Willingness to travel domestically and internationally for short periods of time.

Pay/Benefits

Conti Federal offers great benefits. We provide medical, dental and vision on the first day of your employment. Life insurance, 401(k) matching plan, EAP, wellness programs and many other optional programs are offered as well.

All applicants who receive a conditional offer of employment must take a pre-employment drug test and receive a negative result as a condition of hire.

Conti Federal is an Equal Opportunity Employer.