Desktop Support/White Glove Support Technician

Req ID:305030

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support/White Glove Support Technician to join our team in Glen Mills, Pennsylvania (US-PA), United States (US).

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.

*This is an on-site, client based position.Only local candidates will be considered.

Responsibilities

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
• Provide onsite in person technical support for VIP users, with high level of customer service
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
• Diagnose and resolve software issues, operating system issues, and network issues.
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues.
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs).
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes.
• Depot Support - shipping/receiving to out of state offices
• May travel to local remote/off-site locations as requested

Basic Qualifications

• 5+ years of Desktop Support/End User Support Experience

Additional Skills

• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Excellent client service skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Reliable Transportation for travel to local offices

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.