QA Analyst

At Avantor, people are the most important part of our success because they drive our global performance. That's why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor's Quality Assurance & Quality Systems vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.

The Quality Assurance (QA) Analyst is responsible for contributing to the performance of our Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies and creating a culture of quality across the North America Distribution facilities. The QA Analyst participates in the preparation and implementation of QA policies and procedures, perform and manage internal audits, assist or lead customer audits and regulatory inspections, resolve process flow issues, and ensure standards and safety regulations are observed. The QA Analyst must have excellent communication skills to document and perform QA activities, such as creating internal audit reports, managing root cause investigations of internal errors and customer complaints, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments. The QA Analyst is an integral member of the site-based leadership team and will actively represent Quality at different facilities as well as part of the larger America's Quality team. The focus of the position is to develop, perform, manage and continuously improve quality assurance related activities in compliance with ISO and other related standards/guidance.

This position reports into the Manager, Distribution Quality (US & Canada) and will be mostly remote with the requirement of one day a week at our Batavia, IL location.

What we're looking for:

• Education: Bachelor's degree in science (Biology, Chemistry, Environmental, etc.) preferred or demonstrable evidence of job-related professional experience and/or strong internal knowledge of Avantor.

• Experience: 1-3 years of quality and/or customer facing experience preferred.
• Experienced or certified internal auditor for ISO9001 or related standards/guidance/regulations (ex. GxP, IPEC, etc.).
• Project management experience preferred.
• Experience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferred.
• Knowledge of SAP preferred.
• Proficient computer/Microsoft Office skills.
• Experience with EtQ or similar QMS software preferred.

Who you are:

• Strong knowledge of distribution, manufacturing, or production operations.
• Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates of different levels.
• Strong organizational and time management skills, ability to prioritize work.
• Ability to document processes and lead consensus for standardization across Avantor network.

How you will create an impact:

• Root cause investigations related to customers' complaints against quality process failures/nonconformance, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented and effective.
• Prepare, participate and host Quality Assurance (QA) related activities (e.g., internal audits, continuous improvement activities, internal training, external audits from customers, registrars, regulatory agencies (e.g., FDA, DEA, etc.) and site tours.
• Create, review, and update controlled documents (Standard Operating Procedures (SOPs), Work Instructions, Forms, Training Materials).
• Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Including participating in ABS events related to reduction of errors, process improvements, and improved customer experience.
• Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.).
• Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendation to management.
• Participate in the ongoing surveillance and recertification activities required to remain ISO Certified.
• This position is customer facing and often supports our commercial team. It includes, but is not limited to, preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.)
• Attend and participates in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serves as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.