Fund Operations Specialist

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

The PIMCO Fund Operations team is responsible for the operational oversight of PIMCO mutual funds, interval funds, exchange traded funds, and closed end funds. The team is responsible for the oversight of the various transfer agents and vendors, to ensure that our clients (shareholders, financial advisors, back offices) receive quality support and service.

As a Fund Operations Specialist, you will handle escalated service issues, drive process improvements and enhancements, oversee fund events/corporate actions, handle due diligence meetings with top intermediary partners, monitor quality of service delivered by transfer agents and vendors, and be responsible for the oversight of several transfer agents and vendors.

Austin, TX

If the following qualities resonate with you, we encourage you to apply for this exciting opportunity. At PIMCO, we offer a dynamic work environment where you will have the chance to make a meaningful impact:

• Exceptional Organizational Skills and Resourcefulness: You excel in managing multiple projects with your outstanding organizational and project management abilities. Your critical thinking skills enable you to solve complex problems creatively and resourcefully. Self-motivated, you are committed to excellence, demonstrating attention to detail, and possess strong interpersonal and communication skills.
• Adaptability and Collaboration: You thrive in dynamic, fast-paced environments, adept at navigating shifting priorities and ambiguity. Collaboration is key to your approach, as you build positive relationships and work effectively across diverse teams. Your emotional intelligence, adaptability, and resilience equip you to manage unstructured processes and demanding responsibilities successfully.
• Integrity and Continuous Learning: Your actions reflect high ethical standards, integrity, and sound judgment, earning you credibility and trust. An intellectually curious individual, you are dedicated to professional development and staying abreast of industry trends. You contribute positively to the work environment and organizational culture, aligning with PIMCO's core values of Collaboration, Openness, Responsibility, and Excellence.

The key responsibilities include, but are not limited to:

• Responsible for the oversight of various transfer agents and vendors that support our US funds.
• Point of contact for escalated issues from clients (shareholders, financial advisors, back offices), internal groups (Legal, Compliance, GWM), and service providers and transfer agents.
• Ensure quality service delivery to shareholders across funds/products and regions.
• Oversight of corporate actions/fund events with our transfer agents and other service providers.
• Approve responses to inquiries received via our website and to potential complaints.
• Drive system and process enhancements and share best practices across service providers, trusts, and regions, to mitigate risk and improve our client experience.
• Assist with Compliance requirements (15c, 38a-1), audits, vendor and intermediary due diligence meetings, etc.
• Back-up coverage for global regions, including Canada and Brazil.
• Oversight of shareholder cash reporting to the cash desk and fund orders to portfolio management.

• Minimum of a Bachelor's Degree.
• 5-7 years of relevant experience with transfer agents, financial intermediaries, or asset managers.
• Current FINRA Series 7 or 63. Must obtain 24 within twelve (12) months of hire.
• Experience managing intermediary and distribution relationships, as well as with trading platforms such as Schwab, Fidelity, Morgan Stanley, etc.
• Project management experience related to process enhancements.
• Knowledge of regulatory compliance requirements.
• Proficiency in financial software and Microsoft Office Suite.
• Proficiency in additional languages, particularly Portuguese or Spanish, is highly desirable.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.