IT Support Specialist

Summary

The IT Support Specialist will serve a key role on a small team at a rapidly growing company. Their primary responsibility will be providing end user support as a member of the Under Canvas Helpdesk. The IT Support Specialist will bring extensive support experience to build upon existing information technology systems, while working closely with company leaders to provide innovative technology solutions. This position will report to the Director of IT and is preferred to be based in either Denver, CO or Bozeman, MT and will primarily be a remote position with periodic travel to new and existing camps.

Competencies

Effective Communication

Adaptagility

Key Responsibilities

End User Support -

• Provide end user support to our corporate and camp team members
• Alternating responsibility for evening and weekend monitoring of helpdesk requests
• Assisting with troubleshooting and supporting VoIP phone system configuration
• Configuring, troubleshooting, and maintaining Property Management System and Online Travel Agent platforms
• User account creation and software license management
• Assisting with administration of Microsoft Office 365 and supporting all Office applications
• General software and hardware troubleshooting, maintenance, and installation
• Using remote desktop tools to provide off-site assistance
• Installing and supporting retail and food and beverage point of sale systems

Network Support -

• Installing, updating, and configuring networking devices and accessories
• Troubleshooting and testing network connectivity in challenging environments
• Researching and implementing innovative networking technology

• Assisting with training staff, preparing user manuals, and help documentation
• Building and maintaining relationships with external vendors
• Other duties as assigned

Preferred Qualifications

• Minimum of 3 years of IT Support experience, preferably in the hospitality or restaurant industry with multi-unit, multi-state operations
• Bachelor's Degree in Computer Science, Information Systems, or related field (or equivalent combination of education, training, and experience)
• Relevant industry certifications are strongly preferred (e.g. Comptia)
• Experience with Cisco Meraki networks and Office 365 administration
• Adaptable with strong communication and interpersonal skills
• Ability to troubleshoot, resolve, and explain complex issues to a non-technical audience

Addition Information

• Travel to remote locations to assist with IT setup of new and existing locations (5-10%)
• This position requires the individual to wear and work in personal protective equipment, when applicable
• This position requires that the individual is able to lift a minimum of 45lbs independently
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces
• Ability to work in extreme weather conditions including but not limited toheat, cold, rain, snow, humidity, and wind
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Health Insurance
• 401K (hourly minimum as required by law for eligibility)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.