Associate Vice President of ITS
The Associate Vice President (AVP) of ITS shares in the day-to-day responsibilities and leadership of the Information Technology department along with the Chief Information Officer. The AVP is also responsible for the Student Information System (SIS) and all related applications and integrations. This position regularly interacts with the Enterprise Infrastructure team on server maintenance, hosted application maintenance, and security, network, and infrastructure initiatives. This position also regularly interacts with the Enterprise Support team on software, network, and infrastructure support and response. The AVP will decide with the CIO and CFO the project priority and resource allocation for the department, and disseminate to all key stakeholders.
Essential Functions:
Responsibilities include overseeing the day-to-day operations of the Information Technology Services department. Additionally, this position oversees the overall success of the Student Information System (SIS) and all of its integrated components, planning, budgeting, implementation, and supporting the technology including but is not limited to: data center, corporate cloud, network and server services, telecommunications, service monitoring, servers, storage and related software and hardware. This position is operationally responsible for ensuring availability, integrity, continuous improvement, and protecting enterprise IT systems, infrastructure, and related technologies. The AVP supports the Enterprise Infrastructure team and Chief Information Security Officer (CISO) in IT security, driving the IT security strategy and implementation forward while protecting the college from security threats and cyber-hacking. The AVP will also be responsible for ongoing disaster recovery & business continuity planning. The AVP will act as a campus wide point of escalation and resolution. The AVP will also act as a central point of communication for the CIO and CFO by providing project artifacts and status regularly.
1. Application, Network, Security, System, and Department Planning:
- Ensure the plan, design and documentation of Enterprise Applications, SIS, Processes, Reports are current in accordance with industry standards;
- Ensure plan, design, and documentation of network is in accordance with industry standards;
- Ensure the design, development, and documentation of the network security standards and ensure, with best effort, that all data network resources are secure;
- Responsible for the planning, direction and oversight of the Enterprise Applications, Enterprise hardware and technology, network and IT infrastructure including major upgrades, technology implementations, and system changes;
- Work with internal and external partners to plan and test the disaster recovery plan;
- Oversee the application redundancy and contingency plan with the ITS leadership and stakeholders to ensure uninterrupted service to the college;
- Oversee the development of enterprise-wide security programs;
- Ensure the successful rollout of ITS enterprise initiatives by communicating with core stakeholders internal and external.
2. Day-to-day Functions:
- Responsible for overseeing the ITS staff that handles day-to-day client relationship, network & server infrastructure technologies, and enterprise applications;
- Respond to escalated client reported issues and concerns regarding network, infrastructure, security, applications, and hardware;
- Use ticketing system reports to determine service request response times;
- Provide first hand leadership guidance and management oversight for critical incident resolutions and root cause analysis;
- Oversee Internet filtering, spam blocking, and IPS/firewall signature databases, consulting with others when needed;
- Stay abreast of up-to-date networking standards and technology upgrades;
- Develop training plans to enhance technical, analytical and business capability across the team;
- Partner with the Enterprise Infrastructure Team in identifying necessary enhancements and solutions to meeting the processing capacity and stability needs of production;
- Maintain current knowledge of systems, network hardware and software through ongoing training programs and professional certifications;
- Cross train with team members to improve overall administration of systems and applications to ensure efficient and effective delivery of technology resources.
3. Ongoing Functions:
- Partner with Enterprise Support, Enterprise Infrastructure, CIO, and CFO to build and maintain the current and next fiscal year budget;
- Administer performance evaluations based on collaboration with the CIO and the CFO;
- Attend and participate in any current or future committee meetings;
- Perform any current or future administrative tasks to ensure the continued function of ITS including but not limited to, timesheet approval, onboardings, separations, performance improvement plans, etc.
4. Customer Service:
- Cultivate positive relationships with departments to build confidence and trust;
- Promote departmental culture of exemplary customer service though frequent communication, positive relations and prompt support;
- Maintain an effective and positive system of communication between the Technology Center and faculty, staff, students, administration, and the virtual team of technologists.
5. Policies and Procedures:
- Maintain confidentiality and integrity of the college network, systems and data;
- Comply with federal and state regulations, college policies and internal procedures;
- Recommend updates to college policies and internal procedures.
Additional Functions:
- Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
- Perform other duties as assigned by supervisor or their designee.
Essential Characteristics:
- Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:
- Highly motivated individual who demonstrates a genuine commitment to concern for achieving or surpassing results against legitimate and increasingly elevated standards of excellence, showing passion for continually improving the delivery of services.
- Exhibits a high degree of initiative for bringing tasks to successful completion and succeeding in achieving stated goals.
- Ability to assess client "needs" and "wants" to deliver positive and professional outcomes. Encourages feedback and communication to ensure continuous quality improvement.
- Proactively identifies problems, obstacles and opportunities.
- Implements decisive action appropriate to the position; assesses needs and concerns of the workplace environment in order to address current or future challenges.
- Strong interpersonal skills - Strong vendor management and SLA governance skills.
- Strong people manager to evaluate the performance of the resources and provide timely feedback and work with the resources to improve productivity and efficiency of the team.
- Excellent verbal and written communication skills demonstrated success working with all levels of a large enterprise organization.
- Exhibits leadership behavior which supports the business and technology goals through creative thinking and strong problem management.
- Proven complex problem-solving skills. Comfortable and confident providing clear problem descriptions and guidance to senior business management in a time critical environment.
Job Requirements:
Minimum Qualifications:
- Master's degree from an accredited institution in Business Administration, Information Systems, or a related area.
- A minimum of ten years of progressively responsible computer information systems experience, with management experience and current technical acumen in at least one of these areas: IT Infrastructure Services or Applications Development and Support Services.
- An up-to-date and working knowledge of computer, data, and network security as it relates to College or University operations.
- Knowledge and understanding of the principles, processes, and requirements for strategic planning and development within a private institution.
- Skills in business and financial planning and management.
- Demonstrated knowledge, understanding, and record of achievement in information systems management within a large, diverse, multipurpose institution.
- Skill in examining and re-engineering information technology organizations, including: formulating
- policy, developing and implementing new strategies, and re-architecting operating units and procedures.
- Initiates and develops positive working relationships with internal agents of the College and external clients, relationships that are built on trust and integrity.
Other Requirements of the Job:
- 8+ years related experience, 5+ in management role, preferably at college or university.
- Strong knowledge of administrative systems specific to higher education from both technical and user support perspectives.
- Strong organizational/project management skills.
- Ability to read, analyze, and interpret technical procedures to make recommendations for process improvements.
- Ability to effectively present information and respond to questions from groups of managers, end-users and staff.
- May be required to work evenings and weekends in response to support and project issues to minimize downtime during production hours and to respond to emergencies.
Salary Range: $140,000-$150,000 annually
Additional Information:
Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Title IX Notice of Nondiscrimination
Curry College (the "College") does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer, as required by Title IX and its federal regulations, including in admission and employment.
The College's nondiscrimination policy may be found at:
https://www.curry.edu/about-us/community-resources/employment/notice-of-non-discrimination; the College's grievance procedures for Title IX complaints may be found at:
https://www.curry.edu/assets/Documents/Student-Life/handbook.pdf (pp. 96-125).
Individuals who wish to make a complaint of sex discrimination under Title IX, or those with information about conduct that may constitute sex discrimination under Title IX may contact the Title IX Coordinator, the Office for Civil Rights, or both. Inquiries about the application of Title IX and its federal regulations to the College may be referred to either or both offices listed below:
Juan Hernandez, Vice President of Diversity, Equity and Belonging: Office 121, King Academic Administrative Building, 55 Atherton Street Milton, MA 02186. (617) 979-3516, juan.hernandez@curry.edu.
Office of Civil Rights ("OCR")-Boston: US Department of Education, 5 Post Office Square, 8th Floor, Boston, MA 02109-3921. (617) 289-0111, OCR.Boston@ed.gov.
To apply, visit http://curry.interviewexchange.com/jobofferdetails.jsp?JOBID=183561
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Curry College
Dec 30, 2024