Surveillance Officer

Why Bally's?

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The role:

• Protects casino assets via CCTV.

The Responsibilities:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Missouri Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Missouri Gaming Commission officials.
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's KC and departmental management.
• Other duties as assigned or any reasonable request from any member of management.

Qualifications:

• A high school diploma or GED is preferred.
• Previous CCTV experience is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Ability to write clear and concise reports using correct grammar and punctuation.
• Appropriate use of personal computer, fax machine, and telephone with voice mail system.
• Knowledge of all surveillance equipment, including CCTV cameras and monitors, NVR system, alarm systems, and listening devices, and all CCTV related computer systems.
• Knowledge of all table games and casino internal controls.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand simple instructions.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a fast-paced environment, usually under strict time pressures, and usually with a high volume of phone calls and two-way radio traffic.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change any time with or without notice.

High School (preferred)

Show proficiency in operating surveillance systems and related software. (required)
Possess excellent communication skills, both written and verbal. (required)
Exhibit strong analytical abilities to interpret surveillance footage and identify irregularities. (required)
Demonstrate exceptional observational skills with the ability to remain focused for extended periods. (required)

Skills