Shift Manager - Security

MAJOR FOCUS:

Responsible for the overall shift security of Bally's Dover property and the safety of all patrons and employees while promoting and maintaining the utmost integrity and the highest caliber customer service to all patrons and employees.

ESSENTIAL FUNCTIONS:

• Directs and oversees the performance of the Security Officers
• Ensures that all Security staff provides exceptional customer service
• Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.
• Ensures that all officers assigned are present and facility is under control.
• Manages and participates in the daily drop pick up, and the armored car detail
• Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
• Responds to emergency or volatile situations and directs staff accordingly.
• Testifies for Bally's Dover, at any criminal or civil proceeding as directed.
• Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
• Interviews, selects, hire and retain superior employees.
• Coached and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations.
• Conducts training with subordinates, both formally and informally.
• Issues discipline and terminate employees as appropriate.
• Rewards and recognizes superior performers.
• Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
• Manages departmental budget, maximizing revenue and controlling expenses as appropriate
• Manages payroll and labor costs
• Maintains relevant records and oversees the maintenance of records as appropriate for the department
• Develops and implements strategic goals, objectives and business plans for the department
• Ensures compliance with relevant laws and regulations as well as company policies and procedures
• Maintains up-to-date knowledge of industry and competition
• Ensures effective communication within the department and company
• Establishes and implements customer service standards
• Holds subordinates accountable for established performance expectations
• Motivates and develops staff; provides advice and guidance as appropriate
• Oversees and ensures that employees work safely and follow all safety rules.

ADDITIONAL FUNCTIONS:

Performs other duties as assigned

REQUIREMENTS / EDUCATION:

• High school diploma, GED or equivalent experience required, college preferred
• 3 - 5 years' experience in security management preferred
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills
• Must possess superior written and oral communication skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must possess CPR, A.E.D, First Aid and Non-Violent Crisis Intervention certification or the ability to obtain certification within the probationary period. Certification must be renewed upon expiration.
• Must be able to remain vigilant at all times for unusual activity and people requiring assistance.
• Must be able to speak, read and write English

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Director - Security

Accountable for: Sergeants - Security

Security Officers

The above description denotes some of the specific characteristics which are necessary to perform the principle functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.