Surveillance Operator

Job Purpose:

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to insure compliance with all laws, regulations, policies and procedures.

Qualifications:

• High school diploma or GED equivalent
• Experience working with video cameras, access control systems, video printers and other equipment used in surveillance
• Previous casino experience is preferred but not required
• Basic computer software and hardware knowledge desired
• Previous experience in loss prevention preferred but not required

License Requirements:

Rhode Island Department of Business Regulations Gaming License

Essential Job Functions:

• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance in to the surveillance dispatch log.
• Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Controls Surveillance dispatch system for all calls to Control.
• Determines Control call priorities and dispatches security, police, fire, traffic officers, maintenance and facilities during emergencies as necessary.
• Dispatches Security officers as needed throughout the facility and monitors conduct.
• Maintain familiarity with all appropriate Twin River department procedures.
• Maintain confidentiality within the established guidelines.

Physical/Mental Requirements:

• Frequent sitting, speaking, seeing, hearing, and listening
• Frequently follow directions, attention to detail
• Occasional twisting, kneeling, handling, wrist motion, bending, and working in tight spaces

Working Conditions:

• Work indoors in cramped quarters, frequently in climate-controlled environment
• Walk on carpeted, cement, and tile floors
• Work alone or with others