Clerk - Front Desk Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform a friendly, professional, and timely manner check in and checkout processes.
2. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
3. Maintains cash bank, and guest folios, ensuring all room charges and credits are recorded in a timely and accurate manner.
4. Responsible for assuring the highest quality guest experience by promoting the Thoughtful Service Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns. Follows up to ensure matters are resolved quickly and appropriately. Informs management of unresolved issues.
5. Assists with the training and development of new and existing team members.
6. Monitors master key procedures and par inventory level to ensure security and restriction of access.
7. Works closely with the Housekeeping department to optimize the overall guest experience.
8. Regular attendance required.
9. Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

Assists with overseeing the front desk and PBX/reservations operations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required. Minimum one year experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s).

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Good money management skills required.

COMPUTER SKILLS

Must be able to use Microsoft Office products, adding machine and credit card machine. Experience with LMS preferred.

REASONING ABILITY:

Planning, Remembering Details, using arithmetic, Reading, directing others, making decisions, working rapidly and at various tempos, concentrating amid distractions, remembering names and faces, Examining and observing details.

PHYSICAL DEMANDS:

Standing for long periods of time, Walking, Reaching, Hearing, lifting at least 25lbs, Bending, Observing, Stretching, Turning, Balancing

WORK ENVIRONMENT:

Inside, Dry, Noisy

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.