Supervisor - Cage

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Cage Supervisor, you will support all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.

Duties and Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Ensure adherence to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Monitor cage procedures to ensure compliance with the company's internal controls
• Closely supervise all cash flow and accompanying transactions into and out of the cage; ensure tight security is maintained in the cage
• Make direct contact, either by phone or face-to-face, with customers when taking credit applications
• Make direct contact with other casinos to obtain and document patron casino credit information
• Authorizes lines of credit
• Review mail-in markers payments, return check logs and return marker logs
• Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report discrepancies to management as needed
• Investigate and resolve customer complaints
• Assist with the preparation of daily and weekly reports
• Monitor equipment and inventory supplies for cage operations
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Assist with selecting, training, and developing team members through education, training, coaching, and corrective action
• Perform cage cashier duties as needed
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must have at least one year of supervisory experience
• Must be able to handle large money transactions accurately and reconcile vault impressment
• Must have a working knowledge of all Microsoft Office suite products and must be able to learn other software programs easily
• Must have excellent interpersonal and communication skills
• Must have above-average math skills and pass a math assessment issued by the company
• Must pass a color vision assessment test issued by the company

Physical Demands:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color

Work Environment:

The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.