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Supervisor - Casino Games

Bally's Corporation
United States, New Jersey, Atlantic City
1900 Pacific Avenue (Show on map)
Dec 06, 2024
Description

  • Ensures proper procedure is used by all dealers under supervision.
  • Verifies all gaming table transactions in supervised area.
  • Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
  • Verifies issuance of credit after completion of all authorization procedures.
  • Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
  • Directly responsible for customer service objectives.
  • Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
  • Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
  • Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
  • Other duties as assigned.


Takes personal responsibility for creating an atmosphere of luck.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".

Working Conditions




Physical Demands



How Often





Environmental Conditions



How Often



Standing



C





Extreme Cold



R



Walking



O





Extreme Heat



R



Sitting



C or R





Temperature Changes



R



Lifting



R





Wet



R



Carrying



R





Humid



R



Pushing



O





Noise



C



Pulling



O





Vibration



R



Climbing



R





Hazards



R



Balancing



C





Atmospheric Conditions



R



Stooping



O





Cigarette Smoke



C



Kneeling



R









Crouching



R









Crawling



R









Reaching



F









Handling



F









Grasping



F









Feeling



F









Talking



C









Hearing



C









Repetitive Motions



C









Eye/Hand/Foot Coordination



C









C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

___X__ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

Qualifications
Experience
*Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.
*Direct dealing experience with the game(s) contained in assigned pit area.
(preferred)
Licenses & Certifications
NJ Casino EE Registration (preferred)
Applied = 0

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