Shift Manager - Slots

Why Bally's?

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role:

The primary responsibility of this position will be to function as a Shift Manager Slot Services and function as the key licensed Slot Shift Manager.

Responsibilities:

* When functioning as a supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.
* Observes, supervises, and countersigns hand-paid jackpots when required.
* Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners.
* Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.
* Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
* Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees' activities.
* Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
* When not functioning as the Supervisor, assists the Manager with recommending proper staffing levels and approving scheduling.
* Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
* Ensures maximum productivity, and a smoothly run operation.
* Ensures facilities and equipment are available and functioning.
* Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
* Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
* Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
* Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
* Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
* Keeps team well informed of property promotions and events.
* Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
* Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
* Addresses employee performance issues, coaches for improvement, and provides ongoing feedback

* Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
* Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
* Takes personal responsibility for creating an atmosphere of luck.
* Other duties as assigned.

Qualifications:

* Strong interpersonal and communications skills required.
* Knowledge of casino rules, regulations, and procedures.
* Strong leadership and customer relations skills.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".