Manager - Slot Technicians

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build, grow, excel, and make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Slot Technician Manager, you will oversee all slot technical needs including, but not limited to, inventory levels, budging demands, regulatory requirements, and team member performance.

Duties and Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Oversee all aspects of slot technical needs, including but not limited to safeguarding, maintaining, repairing, and monitoring all EGDs
• Oversee all inventory levels and plan accordingly for potential supply chain issues
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Select, train, and develop team members through education, training, coaching, and corrective action
• Communicate and work closely with the Director, vendors, suppliers, and team members to execute large-scale slot projects, such as machine moves, equipment installations, and equipment upgrades
• Collaborate with the Director to develop and provide a complete ROI analysis when recommending new slot purchases or upgrades
• Remain current with the latest slot industry developments and trends
• Monitor team performance as needed based on competition, property goals, and end-user feedback
• Represent the department at all official functions and company events, including committee and staff meetings
• Develop and maintain a welcoming, safe, professional, and friendly work environment
• Oversee the overall integrity of slot games
• Perform other duties as assigned

Qualifications:

• Must have five years of experience in slot operations, particularly in a leadership role
• High school or equivalent required; Bachelor's Degree is preferred
• Must have knowledge of all casino game rules
• Must have knowledge of all applicable gaming regulations
• Strong organizational, planning and supervisory skills are required
• Must have open work availability to work nights, weekends, and holidays
• Experience with scheduling and budgeting in a casino environment
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be 21 years of age or older

Physical Demands:

• Frequently required to lift up to 50 pounds and occasionally required to move or push up to 500 pounds
• Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
• Requires the ability to walk or stand for long periods of time
• Requires visual acuity to perform close-up activities and peripheral oversight
• Requires manual dexterity to conduct repairs on slot machines

Work Environment

You may be exposed to bright lights, loud noise, and stressful situations in this work environment.