Shift Manager - Food and Beverage

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As Food and Beverage Shift Manager, you will Supervise restaurant activities and employees to ensure smooth and efficient service, ensuring staff meets service standards in the 24 hour outlet.

Duties and Responsibilities:

* Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
* Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
* Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the New York State Gaming Commission regulations
* Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
* Maintains high food, service and health and safety standards
* Responds to guest and employee needs and resolves complaints and issues
* Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
* Controls labor and operating expenses
* Schedules and directs staff in the performance of work assignments.
* Maintains high visibility during peak periods
* Excellent written and communication skills
* Ensuring all Guests receive superior service
* Ability to work Flexible hours
* Perform other duties as assigned

Qualifications:

* Must be 21 years of age or older
* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
* Must be a high school graduate or equivalent
* Must have two or more years related experience
* Must be available to work flexible shifts, weekends, and holidays

Physical Demands:

* Frequently required to lift up to a maximum of 30 pounds
* Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
* Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.

Work Environment:

The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.