Representative - Players Club

* Responsible for assisting all patrons with general information.
* Responsible for promoting exceptional customer service.
* Responsible for promoting membership into the Players Club.
* Responsible for educating patrons on the Players Club benefits.
* Responsible for maintaining daily procedures regarding the Players Club members, which includes
discerning appropriate identification, filing and record keeping.
* Responsible for the issuance of information desired to be distributed.
* Responsible for coupons and promotions on property.
* Responsible for making public announcements or special announcements.
* Responsible for direct mail inquiries to include updating patrons account information and related duties.
* Responsible for taking Jackpot Photo's and filling out the proper documentation for publicity.
* Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.
* Assists with the resolution of player complaints and problems.
* Assists with promotional item implementation, distribution, and redemption.
* Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies,
and procedures.
* Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
* Must be able to stand and walk for prolong periods of time (7+ hours).
* Always follow the Company Service Standards model.
* Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and
weekends.
* Other duties may be assigned at any time.