IT CRM Analyst

Steelcase
United States, Michigan, Grand Rapids
901 44th Street Southeast (Show on map)
Dec 14, 2024
General Information Country: USA State: Michigan City: Grand Rapids Office Location: P.O. Box 1967 - - I - - - Date posted: 27-Dec-2024 Business Function: Information Technology Position Type: Full-Time/Regular Description We are hiring an IT CRM Analyst who will actively seek to identify breakthrough/game changing ideas for the business through the creative application of existing and emerging technologies. What You Will Be Doing: Using your technical understanding and background to envision, deeply understand, and support solutions and processes (technical or non-technical) to resolve business problems or to capitalize on business opportunities by: Consulting with one or more client groups, either internal (e.g. order management, finance, manufacturing, dealer channel, etc..) or external (e.g. customers, dealers, suppliers, A&D firms) Assists in development of business requirements (process), information requirements (data), and constraint requirements (rules). Developing system requirements and identifying alternatives with associated costs for solutions that use ERP, Steelcase enterprise technology standards or emerging technologies (see below). Conducting feasibility studies and identifying business benefits. Implementing, deploying, maintaining, and upgrading solutions that use ERP, Steelcase enterprise technology standards or emerging technologies. Contributing toward/enabling client organization's continuous improvement efforts by providing 'run the business' IT technology support and enhancements. Could perform additional roles and special assignments. Who You Are: Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related. Experience with an eCommerce Platform (Salesforce, Shopify, Big Commerce, etc.). Minimum of 1 year of previous experience as an application analyst. Experience with ERP software (SAP, Oracle, Salesforce, or Microsoft Dynamics). Preferred Qualifications Experience with Salesforce configuration in an eCommerce platform Experience with project management tools like JIRA or Azure Experience in Process thinking. This involves breaking down problems to root cause, learning and improving, adapting to change The annual base salary range for this position is $83,000k - $87,000k. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. Who We Are: Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us: At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. What Matters to Us: More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. Please see our Working at Steelcase Document for more detailed benefits and compensation information. Steelcase is a MVAA- Silver Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply. If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise. Applicants must be authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.