Bilingual Card Fraud Sr. Process Specialist - Killeen, TX

* High School Diploma or Equivalent
* At least 18 years of age
* Working knowledge of Microsoft Office
* Customer Service Experience
* Ability to work with minimal supervision
* Ability to organize and prioritize
* Capable of meeting deadlines
* Good communication skills
* Must successfully pass background investigation and drug screen according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

Must be bilingual in English/Spanish

* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions
* Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action
* Investigate and research accounts in question for possible fraudulent transactions
* Contact account holders to verify identity and questionable transactions
* Maintain and reissue ATM and/or debit cards
* Update Pulse Prism and Safe Reporting systems
* Review incoming EFT credits within approval limit
* Review incoming car rentals
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.