Senior Branch Specialist (Personal Banker)

Join Consumers Credit Union at our Rockford Bell CU location in Loves Park, IL. We are hiring a Senior Branch Specialist (Personal Banker) to join the team!

As a Senior Branch Specialist (Personal Banker), you'll develop relationships with our members, become their financial expert, open specialized accounts and educate them about products/services that will have a positive impact on their lives. This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals, and is exciting for those that enjoy exceeding metrics and earning incentives!

Daily Responsibilities:

• Identifying financial products/services that will benefit our members. Through engaging in consultative conversations, you'll guide them toward products and services that are in their best interest. There are times when you'll need to overcome objections, but you'll anticipate that because you great with people first, service-oriented sales!
• Processing a wide array of requests for members such as opening specialized and complex accounts as well as assisting with consumer loan applications.
• Wearing multiple hats and being a collaborative team player. You'll back up the Branch Specialists by greeting members and directing them to the person who can best help. You will also partake in fielding calls from members who need assistance.
• Ensuring that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to so that we are protecting our members' finances and identity as well as security and risk for the credit union.

Qualifications:

• High School diploma or equivalent
• 2 years of related work experience such as retail, customer service, guest relations, sales, and cash handling. Financial Institution, Teller, Personal Banker experience is preferred.
• High comfort level promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
• Excellent interpersonal, verbal and written skills.
• Ability to multitask and stay organized while working at a fast pace.
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40+ hours/week and be scheduled between the following hours:




• Monday - Friday: 8:00 am- 6:00 pm; Saturdays 8:30 am- 1:30pm (when scheduled Saturday, you'll get time off during the week)

Compensation & Benefits:

Budgeted amount for starting hourly rate: $22.50/hr + eligible to earn incentives

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4 billion in assets and serves more than 220,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.