Collector Supervisor

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.

If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!

The Supervisor of Centralized Collections is responsible for the day to day supervision of a offshore collections team in the Centralized Collections Department.

Duties and Responsibilities

• Train and develop staff members of the Centralized Collections team working offshore.
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership.

Minimum Qualifications

• 1+ years of experience required in Leadership/Management role
• 3+ years previous Collections experience
• High school diploma or equivalent

• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Preferred Qualifications

• Previous experience in consumer finance industry.

Critical Competencies

• Strong interpersonal and presentation skills.
• Excellent communication skills both verbal and written.
• High level of integrity.
• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization

#LI-onsite

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.