Office Support Assistant

The Opportunity:

UCF's Student Success and Well-Being Registrar's Office is currently accepting applications for an Office Support Assistant. This position has primary responsibility for enrollment, degree certifications and transient student process. Primary contact for the National Student Clearinghouse.

Responsibilities:

• Processes data forms such as FERPA holds for Enrollment and Degree Certifications and other forms as necessary.

• Handles confidential information and determines release of information as outlined by the University.

• Receives forms and individual requests via mail, fax and walk ins in a variety of formats.

• Coordinates the enrollment and degree certification process, to include online and batch certification production and record retention through the National Student Clearinghouse.

• Verifies and validates all UCF enrollments (graduate and undergraduate) for loan deferments, financial aid, military identification cards, insurance claims, etc.

• Processes transient applications and registration for incoming SUS transient students, entering applications and updating database as necessary.

• Assists with registering students when necessary.

• Provides instructions and information to transient and non-degree students by mail, email and phone for students and reports.

• Receives and processes forms in a variety of formats and requests from individuals, agencies, and organizations via mail, fax and walk ins regarding enrollment and degree certifications.

• Serves as back up for Senior Citizen Audit registration and limited non-degree registration, processing non-SUS transient forms and name change requests.

• Assists students and customers on a daily basis to include walk-ins, emails and phone calls about the Registrar Office's policy and procedure, and the University policies.

• Maintains the enrollment email account. Serves on cross-functional teams within the Registrar's Office, including the Commencement Team.

Minimum Qualifications:

High School Diploma or equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience in higher education.

• Excellent problem-solver and customer advocate.

• Ability to interpret rules, regulations, policies and procedures.

• Experience in sound decision-making and problem assessment.

• Ability to communicate effectively verbally and in writing.

• Ability to handle difficult situations and to work with varied student populations.

• Ability to plan, organize, and coordinate work assignments.

• Ability to review work for accuracy and quality of content.

• Ability to determine work priorities and ensure proper completion of work

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.