Customer Support/End User Support Specialist Intern

Description

Leidos' Air Force National Capital Region (AFNCR) IT Services Contract currently has openings for Customer Support/End User Support Specialist Intern to our work onsite at our client facility at Joint Base Andrews (JBA). This is an exciting opportunity to make and be the difference in the IT lives of our customer base, serving a key role in the achievement of its mission and objective.

Primary Responsibilities:

• Interacting with customers to handle service inquiries and problems. Duties may include examining customer problems and implementing appropriate corrective action to initiate a repair, a return or service the product in the field.
• Works to achieve day to day objectives consisting of tasks that are typically routine, with some deviation from standard practice.
• Works under moderate supervision for routine tasks.
• Resolves routine problems and issues, without clearly prescribed solutions.
• Checks and makes minor adjustments to work methods to solve problems.
• Communicates with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.

Basic Qualifications:

• Currently pursuing a degree at an accredited college/university in an IT field
• Excellent customer service skills; excellent verbal and written communication skills; Excellent phone skills
• Ability to multi-task and function in a fast-paced environment
• Must be able to obtain and maintain a Secret Clearance
• US citizenship required

Preferred Qualifications: Ability to understand, translate, triage and troubleshoot computer issues; Ability to install standard computing devices and peripherals.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.